The Attorney General for the State of New York has started a program to help residents with high speed Internet services. The program is part of an investigation to determine if Internet service providers deliver the broadband speeds promised in their advertisements.
Everyone expects to receive the services they paid for. Attorney General Schneiderman said in a statement:
"“New Yorkers should get the Internet speeds they pay for. Too many of us may be paying for one thing, and getting another... By conducting these tests, consumers can uncover whether they are receiving the Internet speeds they have paid for.”
After completing the online broadband speed test at the InternetHealthTest.org site, New York residents are encouraged to submit test results to the Attorney General using this form. (If you want to take the speed test, read these instructions first. I takes a couple minutes.) The Attorney General sent a letter a October to several Internet service providers inquiring about their broadband speed claims.
Chuck Bell, Programs Director for Consumers Union, said:
“As Consumer Reports has pointed out, internet speeds can vary considerably, and consumers do not always get the ‘blazingly fast’ internet speeds they are are paying for,” said Chuck Bell, Programs Director for Consumers Union. “We have heard from dozens of customers in New York who are concerned that they are not getting the internet speeds promised by internet providers. We therefore welcome and applaud Attorney General Schneiderman’s statewide investigation to ensure consumers are getting the full benefit of what they are paying for.”
This makes one wonder why attorneys general in other states aren't doing the same for their residents. Did you complete the Internet speed test? If so, are you getting the download speed advertised?