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31 States Sent Joint Letter Demanding Equifax Provide Free Services And Better Support For Consumers

The Equifax Breach: Several Investigations Underway

The Office of the Attorney General (AG) for the State of Nevada announced yesterday an investigation into the Equifax data breach. About 143 million persons were affected. The announcement stated:

"The breach, which took place from mid-May through July of this year, neglected to keep important personal identifying information safe and allowed hackers to access names, Social Security numbers, birth dates, addresses and even some driver’s license numbers. As a result of this breach, approximately 209,000 individuals throughout the country are estimated to have had their credit card numbers stolen."

Nevada AG Adam Paul Laxalt said:

"As a part of my commitment to safeguard the identities and personal information of Nevadans, my office will be working diligently with other states to investigate the cause of the Equifax breach... I encourage Nevadans to contact Equifax to determine whether their data was compromised, and to consider taking additional steps to protect themselves."

The statement did not mention the other states the Nevada AG's Office is working with. Residents of Nevada should read the announcement which lists specific actions consumers in that state should take to protect themselves.

The Attorney General for the State of New York announced on September 8 both an investigation into the Equifax data breach and a consumer alert:

"Under New York law, businesses with New York customers are required to inform customers and the Attorney General’s Office about security breaches that have placed personal information in jeopardy. The Attorney General’s Office investigates data breaches to determine if customers were properly notified of the breach and if the entity had appropriate safeguards in place to protect customers’ data..."

The consumer alert portion of the announcement:

"1) Check your credit reports from Equifax, Experian, and TransUnion by visiting annualcreditreport.com. Accounts or activity that you do not recognize could indicate identity theft. This is a free service; 2) Consider placing a credit freeze on your files. A credit freeze makes it harder for someone to open a new account in your name. It will not prevent a thief from using any of your existing accounts; 3) Monitor your existing credit card and bank accounts closely for unauthorized charges. Call the credit card company or bank immediately about any charges you do not recognize; and 4) Since Social Security numbers were affected, there is risk of tax fraud. Tax identity theft happens when someone uses your Social Security number to get a tax refund or a job. Consider filing your taxes early and pay close attention to correspondence from the IRS."

Annulacreditreport.com is the official site for free credit reports.  The U.S. Federal Trade Commission (FTC) issued new rules in 2010 which addressed consumer confusion in the marketplace about sites offering free credit reports. When using unofficial sites, some consumers found the "free" credit reports weren't truly free because they included expensive subscriptions to credit monitoring services.

On September 11, the New York AG's issued a warning about cyber attacks resulting from the Equifax breach:

"In addition to taking measures to protect their credit cards and bank accounts, New Yorkers should also think twice before clicking on any suspicious [e-mail] links claiming to be from Equifax or financial institutions... Hackers are resourceful criminals who are constantly looking to exploit any vulnerabilities... New Yorkers should be on the lookout for these possible attacks: a) Phishing emails that claim to be from Equifax where you can check if your data was compromised; b) Phishing emails that claim there is a problem with a credit card, your credit record, or other personal financial information; c) Calls from scammers that claim they are from your bank or credit union..."

Also, the Los Angeles Times confirmed an investigation by the U.S. Federal Trade Commission (FTC):

"The FTC’s disclosure of an ongoing probe is highly unusual, underscoring the enormous stakes involved in the incident affecting what amounts to half the country."

The news report cited comments by Peter Kaplan, the agency’s acting director of public affairs. So far, little is known which aspects of the breach the FTC is investigating.

No doubt, there is more news to come.

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