150 posts categorized "California" Feed

Securities & Exchange Commission Charges Former Equifax Executive With Insider Trading

Last week, the U.S. Securities and Exchange Commission (SEC) charged a former Equifax executive with insider trading. While an employee, Jun Ying allegedly used confidential information to dump stock and avoid losses before Equifax announced its massive data breach in September, 2017.

The SEC announced on March 14th that it had:

"... charged a former chief information officer of a U.S. business unit of Equifax with insider trading in advance of the company’s September 2017 announcement about a massive data breach that exposed the social security numbers and other personal information of about 148 million U.S. customers... The SEC’s complaint charges Ying with violating the antifraud provisions of the federal securities laws and seeks disgorgement of ill-gotten gains plus interest, penalties, and injunctive relief... According to the SEC’s complaint, Jun Ying, who was next in line to be the company’s global CIO, allegedly used confidential information entrusted to him by the company to conclude that Equifax had suffered a serious breach. The SEC alleges that before Equifax’s public disclosure of the data breach, Ying exercised all of his vested Equifax stock options and then sold the shares, reaping proceeds of nearly $1 million. According to the complaint, by selling before public disclosure of the data breach, Ying avoided more than $117,000 in losses... The U.S. Attorney’s Office for the Northern District of Georgia today announced parallel criminal charges against Ying."

The massive data breach affected about 143 million persons. Equifax announced in March, 2018 that even more people were affected, than originally estimated in its September, 2017 announcement.

MarketWatch reported that Ying:

"... found out about the breach on Friday afternoon, August 25, 2017... The SEC complaint says that Ying’s internet browsing history shows he learned that Experian’s stock price had dropped approximately 4% after the public announcement of [a prior 2015] Experian breach. Later Monday morning, Ying exercised all of his available stock options for 6,815 shares of Equifax stock that he immediately sold for over $950,000, and a gain of over $480,000... on Aug. 30, the global CIO for Equifax officially told Ying that it was Equifax that had been breached. One of the company’s attorneys, unaware that Ying had already traded on the information, told Ying that the news about the breach was confidential, should not be shared with anyone, and that Ying should not trade in Equifax securities. According the SEC complaint, Ying did not volunteer the fact that he had exercised and sold all of his vested Equifax options two days before. Equifax finally announced the breach on Sept. 7, and Equifax common stock closed at $123.23 the next day, a drop of $19.49 or nearly 14%..."


Report: Little Progress Since 2016 To Replace Old, Vulnerable Voting Machines In United States

We've know for some time that a sizeable portion of voting machines in the United States are vulnerable to hacking and errors. Too many states, cities, and town use antiquated equipment or equipment without paper backups. The latter makes re-counts impossible.

Has any progress been made to fix the vulnerabilities? The Brennan Center For Justice (BCJ) reported:

"... despite manifold warnings about election hacking for the past two years, the country has made remarkably little progress since the 2016 election in replacing antiquated, vulnerable voting machines — and has done even less to ensure that our country can recover from a successful cyberattack against those machines."

It is important to remember this warning in January 2017 from the Director of National Intelligence (DNI):

"Russian effortsto influence the 2016 US presidential election represent the most recent expression of Moscow’s longstanding desire to undermine the US-led liberal democratic order, but these activities demonstrated a significant escalation in directness, level of activity, and scope of effort compared to previous operations. We assess Russian President Vladimir Putin ordered an influence campaign in 2016 aimed at the US presidential election. Russia’s goals were to undermine public faith in the US democratic process... Russian intelligence accessed elements of multiple state or local electoral boards. Since early 2014, Russian intelligence has researched US electoral processes and related technology and equipment. DHS assesses that the types of systems we observed Russian actors targeting or compromising are not involved in vote tallying... We assess Moscow will apply lessons learned from its Putin-ordered campaign aimed at the US presidential election to future influence efforts worldwide, including against US allies and their election processes... "

Detailed findings in the BCJ report about the lack of progress:

  1. "This year, most states will use computerized voting machines that are at least 10 years old, and which election officials say must be replaced before 2020.
    While the lifespan of any electronic voting machine varies, systems over a decade old are far more likely to need to be replaced, for both security and reliability reasons... older machines are more likely to use outdated software like Windows 2000. Using obsolete software poses serious security risks: vendors may no longer write security patches for it; jurisdictions cannot replace critical hardware that is failing because it is incompatible with their new, more secure hardware... In 2016, jurisdictions in 44 states used voting machines that were at least a decade old. Election officials in 31 of those states said they needed to replace that equipment by 2020... This year, 41 states will be using systems that are at least a decade old, and officials in 33 say they must replace their machines by 2020. In most cases, elections officials do not yet have adequate funds to do so..."
  2. "Since 2016, only one state has replaced its paperless electronic voting machines statewide.
    Security experts have long warned about the dangers of continuing to use paperless electronic voting machines. These machines do not produce a paper record that can be reviewed by the voter, and they do not allow election officials and the public to confirm electronic vote totals. Therefore, votes cast on them could be lost or changed without notice... In 2016, 14 states (Arkansas, Delaware, Georgia, Indiana, Kansas, Kentucky, Louisiana, Mississippi, New Jersey, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia) used paperless electronic machines as the primary polling place equipment in at least some counties and towns. Five of these states used paperless machines statewide. By 2018 these numbers have barely changed: 13 states will still use paperless voting machines, and 5 will continue to use such systems statewide. Only Virginia decertified and replaced all of its paperless systems..."
  3. "Only three states mandate post-election audits to provide a high-level of confidence in the accuracy of the final vote tally.
    Paper records of votes have limited value against a cyberattack if they are not used to check the accuracy of the software-generated total to confirm that the veracity of election results. In the last few years, statisticians, cybersecurity professionals, and election experts have made substantial advances in developing techniques to use post-election audits of voter verified paper records to identify a computer error or fraud that could change the outcome of a contest... Specifically, “risk limiting audits” — a process that employs statistical models to consistently provide a high level of confidence in the accuracy of the final vote tally – are now considered the “gold standard” of post-election audits by experts... Despite this fact, risk limiting audits are required in only three states: Colorado, New Mexico, and Rhode Island. While 13 state legislatures are currently considering new post-election audit bills, since the 2016 election, only one — Rhode Island — has enacted a new risk limiting audit requirement."
  4. "43 states are using machines that are no longer manufactured.
    The problem of maintaining secure and reliable voting machines is particularly challenging in the many jurisdictions that use machines models that are no longer produced. In 2015... the Brennan Center estimated that 43 states and the District of Columbia were using machines that are no longer manufactured. In 2018, that number has not changed. A primary challenge of using machines no longer manufactured is finding replacement parts and the technicians who can repair them. These difficulties make systems less reliable and secure... In a recent interview with the Brennan Center, Neal Kelley, registrar of voters for Orange County, California, explained that after years of cannibalizing old machines and hoarding spare parts, he is now forced to take systems out of service when they fail..."

That is embarrassing for a country that prides itself on having an effective democracy. According to BCJ, the solution would be for Congress to fund via grants the replacement of paperless and antiquated equipment; plus fund post-election audits.

Rather than protect the integrity of our democracy, the government passed a massive tax cut which will increase federal deficits during the coming years while pursuing both a costly military parade and an unfunded border wall. Seems like questionable priorities to me. What do you think?


Citigroup Promises To Close Pay Gaps For Female And Minority Workers

Logo-citigroupUSA Today reported that Citigroup:

"... will boost job compensation for women and minorities in a bid to close pay gaps in the U.S., United Kingdom, and Germany, becoming the first U.S. bank to respond to shareholder pressure about the inequalities. The New York-based financial company announced the effort Monday, saying it came after a Citigroup compensation assessment in the three countries found that women on average were paid 99% of what men got and minorities on average received 99% of what non-minorities were paid... Citigroup's action prompted investment advisory company Arjuna Capital to withdraw the 2018 gender pay shareholder proposal it had filed in an effort to force an investor vote that would require the bank to address pay inequality."

So, the bank made changes only after a major investor forced it to. The news report cited other banks (text links added):

"No other U.S. bank has taken similar action, Arjuna said. Along with Citigroup, Arjuna said it had filed gender pay shareholder proposals this year with U.S. banks JPMorgan Chase, Wells Fargo, Bank of America and Bank of New York Mellon. The investment adviser said it had filed similar proposals with American Express, Mastercard, Reinsurance Group, and Progressive Insurance. If approved by shareholders, the proposals would require the companies to publish their policies and goals to reduce gender pay gaps."

JP Morgan Chase promised in 2016 to raise the pay of 18,000 tellers and branch workers. It seems that the banking industry, kicking and screaming, has been forced to confront its pay-gap issues for employees. What do you think?


Uber's Ripley Program To Thwart Law Enforcement

Uber logo Uber is in the news again, and not in a good way. TechCrunch reported:

"Between spring 2015 until late 2016 the ride-hailing giant routinely used a system designed to thwart police raids in foreign countries, according to Bloomberg, citing three people with knowledge of the system. It reports that Uber’s San Francisco office used the protocol — which apparently came to be referred to internally as ‘Ripley’ — at least two dozen times. The system enabled staff to remotely change passwords and “otherwise lock up data on company-owned smartphones, laptops, and desktops as well as shut down the devices”, it reports. We’ve also been told — via our own sources — about multiple programs at Uber intended to prevent company data from being accessed by oversight authorities... according to Bloomberg Uber created the system in response to raids on its offices in Europe: Specifically following a March 2015 raid on its Brussel’s office in which police gained access to its payments system and financial documents as well as driver and employee information; and after a raid on its Paris office in the same week."

In November of last year, reports emerged that the popular ride-sharing service experienced a data breach affecting 57 million users. Regulators said then that Uber tried to cover it up.

In March of last year, reports surfaced about Greyball, a worldwide program within Uber to thwart code enforcement inspections by governments. TechCrunch also described uLocker:

"We’ve also heard of the existence of a program at Uber called uLocker, although one source with knowledge of the program told us that the intention was to utilize a ransomware cryptolocker exploit and randomize the tokens — with the idea being that if Uber got raided it would cryptolocker its own devices in order to render data inaccessible to oversight authorities. The source said uLocker was being written in-house by Uber’s eng-sec and Marketplace Analytics divisions..."

Geez. First Greyball. Then Reipley and uLocker. And these are the known programs. This raises the question: how many programs are there?

Earlier today, Wired reported:

"The engineer at the heart of the upcoming Waymo vs Uber trial is facing dramatic new allegations of commercial wrongdoing, this time from a former nanny. Erika Wong, who says she cared for Anthony Levandowski’s two children from December 2016 to June 2017, filed a lawsuit in California this month accusing him of breaking a long list of employment laws. The complaint alleges the failure to pay wages, labor and health code violations... In her complaint, Wong alleges that Levandowski was paying a Tesla engineer for updates on its electric truck program, selling microchips abroad, and creating new startups using stolen trade secrets. Her complaint also describes Levandowski reacting to the arrival of the Waymo lawsuit against Uber, strategizing with then-Uber CEO Travis Kalanick, and discussing fleeing to Canada to escape prosecution... Levandowski’s outside dealings while employed at Google and Uber have been central themes in Waymo’s trade secrets case. Waymo says that Levandowski took 14,000 technical files related to laser-ranging lidar and other self-driving technologies with him when he left Google to work at Uber..."

Is this a corporation or organized crime? It seems difficult to tell the difference. What do you think?


What We Discovered During a Year of Documenting Hate

[Editor's note: today's guest blog post, by the reporters at ProPublica, is second in a series about law enforcement and hate crimes in the United States. Today's post is reprinted with permission.]

By Rachel Glickhouse, ProPublica

The days after Election Day last year seemed to bring with them a rise in hate crimes and bias incidents. Reports filled social media and appeared in local news. There were the letters calling for the genocide of Muslims that were sent to Islamic centers from California to Ohio. And the swastikas that were scrawled on buildings around the country. In Florida, “colored” and “whites only” signs were posted over water fountains at a high school. A man assaulted a Hispanic woman in San Francisco, telling her “No Latinos here.”

But were these horrible events indicative of an increase in crimes and incidents themselves, or did the reports simply reflect an increased awareness and willingness to come forward on the part of victims and witnesses? As data journalists, we went looking for answers and were not prepared for what we found: Nobody knows for sure. Hate crimes are so poorly tracked in America, there’s no way to undertake the kind of national analysis that we do in other areas, from bank robberies to virus outbreaks.

There is a vast discrepancy between the hate crimes numbers gathered by the FBI from police jurisdictions around the country and the estimate of hate crime victims in annual surveys by the Bureau of Justice Statistics. The FBI counts 6,121 hate crimes in 2016, and the BJS estimates 250,000 hate crimes a year.

We were told early on that while the law required the Department of Justice to report hate crime statistics, local and state police departments aren’t bound to report their numbers to the FBI — and many don't. Complicating matters further is that hate crime laws vary by state, with some including sexual orientation as a protected class of victims and some not. Five states have no hate crime statute at all.

We decided to try collecting data ourselves, using a mix of social media news gathering and asking readers to send in their personal stories. We assembled a coalition of more than 130 newsrooms to help us report on hate incidents by gathering and verifying tips, and worked on several lines of investigation in our own newsroom.

Along the way, we’ve learned a lot about how hate crimes fall through the cracks:

We’ve received thousands of tips so far through our embeddable incident reporting form. We’ve also added tips sent to us by civil rights groups such as the Southern Poverty Law Center.

ProPublica and reporters in newsrooms around the country used those tips to tell the stories of people who’ve come forward as victims or witnesses. They’ve identified a number of patterns:

Impact

Our mission at ProPublica is to do journalism that has impact. We’ve seen significant impact from Documenting Hate.

  • The official Virginia state after-action report on the Charlottesville rally cited ProPublica’s reporting and made recommendations for better police practices based on our journalism.
  • Cloudflare changed their complaint policies following a ProPublica story on how the company helps support neo-Nazi sites. The company cited our reporting when they later shut down The Daily Stormer, a major neo-Nazi site.
  • After we asked for their records, the Jacksonville Sheriff’s Office, which had not sent a hate crime report to the state of Florida in years, began reporting hate crime data for the first time since 2013.
  • The Miami-Dade Police Department started an internal audit after we talked to them in October. Detective Carlos Rosario, a spokesman for the department, told us they found four hate crimes that they had failed to report to the state. Rosario also told us that they are in the process of creating a digital hate crime reporting process as a result of our reporting.
  • The Colorado Springs, Colorado, police department fixed a database problem that had caused the loss of at least 18 hate crime reports. The error was discovered after we asked them questions about their records.
  • The Madison, Wisconsin, police department changed how they categorize hate crimes before they send them to the FBI based on our records request.
  • A group of nine senators led by Sen. Patty Murray, D-Wash., sent a letter to Education Secretary Betsy DeVos asking what the administration will do in response to racist harassment in schools and universities, citing Buzzfeed’s reporting for the project.
  • The Daily Stormer in Spanish removed the name of a popular Spanish forum from its site after legal action was threatened following a Univision story.
  • The Matthew Shepard Foundation said it would increase resources dedicated to training police officers to identify and investigate hate crimes, citing our project.

Even after the 100 news stories produced by the Documenting Hate coalition, we’re by no means finished. ProPublica and our partners will spend next year collecting and telling more stories from victims and witnesses. And we still have a lot of questions that demand answers. You can help.

Filed under: Civil Rights

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Hate Crime Training for Police Is Often Inadequate, Sometimes Nonexistent

[Editor's note: today's guest blog post, by the reporters at ProPublica, is first in a series which explores the approaches by law enforcement to hate crimes in the United States. Today's post is reprinted with permission.]

By A.C. Thompson, Rohan Naik and Ken Schwencke. ProPublica

To become a police officer in the U.S., one almost always has to enroll in an academy for some basic training. The typical academy session lasts 25 weeks, but state governments — which oversee police academies for local and state law enforcement officers — have wide latitude when it comes to choosing the subjects that will be taught in the classrooms.

How to properly identify and investigate hate crimes does not seem terribly high on the list of priorities, according to a ProPublica review.

Only 12 states, for example, have statutes requiring that academies provide instruction on hate crimes.

In at least seven others — Alaska, Georgia, Idaho, Nevada, Missouri, South Dakota and Texas — recruits aren’t required to learn about hate crimes at all, according to law enforcement officials.

Even states that provide new recruits with at least some education on hate crimes often provide training that is cursory at best.

Officials overseeing police training in three states — Wisconsin, North Carolina and Washington — told ProPublica that their recruits spent about 30 minutes of class time on the subject.

Hate crimes in America have made no shortage of headlines over the last year as the country has once more confronted its raw and often violent racial, religious and political divisions. Just how few hate crimes get formally reported and analyzed has shocked many. Fewer still get successfully prosecuted, a fact that has provoked frustration among some elected officials and law enforcement agencies.

But the widespread lack of training for frontline officers in how to handle potential hate crimes, if no great surprise, might actually be the criminal justice system’s most basic failing. There is, after all, little way to either accurately tabulate or aggressively prosecute hate crimes if the officers in the street don’t know how to identify and investigate them.

Hate crimes are not, by and large, simple to deal with. Different states identify different categories of people to be protected under their laws. And the authorities must prove not only guilt, but intent. It isn’t enough to find fingerprints on a weapon. The authorities must explore a suspect’s state of mind, and then find ways of corroborating it.

“Hate crimes are so nuanced and the laws can be so complex. You’re trying to deal with the motivation of a crime,” said Liebe Geft, director of the Museum of Tolerance in Los Angeles, which has for years provided training to officers as expert consultants.

“Thirty minutes in the academy is not enough,” Geft said.

Though each state operates its police academies differently, most of them rely on a training council or commission to oversee the institutions, shape the curriculum and set minimum standards for graduation.

ProPublica spent weeks trying to answer the question of how, if at all, police departments prepare their officers to respond to possible hate crimes, which are known as bias crimes in some jurisdictions. We interviewed key officials in 45 states and the District of Columbia about the lessons being taught to new recruits during their police academy classes. We reviewed thousands of pages of training material — curricula, detailed lesson plans, legal guidance, PowerPoint presentations and videos. We studied the statutes and regulations governing police training around the nation and interviewed experts who have spent years educating officers and federal agents. Several states declined to discuss their instructional practices, or provide ProPublica with any training materials.

Among our findings:

A key federal training program was scuttled during the early days of the Obama administration as police leaders concerned about violence colored by race, religion and politics shifted their focus toward Islamic extremists and terrorism. That program, which was run by an arm of the Department of Homeland Security, sent experts around the country to teach local and state police officers how to respond to hate crimes.

State leaders at times displayed a lack of even basic knowledge about hate crimes. In Alaska, the state Department of Public Safety told ProPublica that officers in that state don’t learn about hate crimes during their time in the academy because Alaska doesn’t have a hate crimes law. In fact, Alaska’s hate crimes statute has been on the books since 1996.

Training materials used in Kansas explain the history behind the federal hate crimes law, but make no mention of Kansas Statute 21-6815 — the state’s hate crimes code — which is likely to be of more use to a local officer in Topeka or Wichita.

Some states that require hate crimes training often combine the instruction with what has long been called cultural sensitivity training. Such instruction typically involves material on the subtleties of dealing with specific ethnic or religious communities. Our review, however, showed some of those materials to be either hopelessly out of date or downright inflammatory.

Law enforcement leaders point to several factors to explain, if not justify, the lack of emphasis on training for hate crimes. While the offenses can be dramatic and highly disturbing — like the incident earlier this year in which a white supremacist impaled an African-American man with an 18-inch sword in New York’s Times Square — they represent a very small percentage of the nation’s overall crime. Working with often limited budgets, police officials have to make difficult decisions about what to prioritize during training, and hate crimes can lose out.

That said, the events of the last 18 months, driven in great part by the racially charged presidential campaign of 2016, seem to suggest an adjustment of priorities might be in order.

The number of Americans reporting hate crimes to the authorities has grown in recent years, with FBI figures showing an increase of nearly 5 percent in 2016 alone, a tally that included more than 2,000 physical attacks and beatings. More recent data shows double-digit hate crime spikes in several major cities.

Melissa Garlick, the Northeast Area Civil Rights Counsel at the Anti-Defamation League, would like to see every state pass legislation requiring hate crimes training. “We want law enforcement to have the tools they need to properly investigate hate crimes,” she said.

Hate crimes laws are not new. The earliest legislation was adopted by a pair of states in the Pacific Northwest — Oregon and Washington — in 1981 and, since then, 43 states and the District of Columbia have passed their own hate crimes bills. In 2009, President Barack Obama signed into law a federal hate crimes bill named after murder victims James Byrd and Matthew Shepard. The FBI, for its part, has asked local and state law enforcement agencies to track hate crimes since 1990.

Yet today, nearly four decades after the first hate crimes law was passed, police officers in much of the country get little or no training on how the laws work, or what to look for when responding to a potential hate crime.

At the police academy in Huntsville, Alabama, instructors dedicate two weeks to educating recruits about the state’s penal code. Capt. Dewayne McCarver, who heads the academy, said he isn’t sure precisely how much time his staff spends discussing the Alabama hate crime law during those 10 days of legal instruction. In an interview, McCarver questioned whether the school needed to devote more than an hour, at most, to the subject.

The law, which dates to 1993, is similar to others across the country and focuses on individuals whose crimes are motivated by their victim’s “race, color, religion, national origin, ethnicity, or physical or mental disability.” It acts as a “sentence enhancement,” adding time behind bars in cases ranging from property destruction to murder.

In class, McCarver said, instructors caution students to be “very careful” in classifying offenses as possible hate crimes when writing up incident reports. He worries that logging incidents as potential hate crimes can cause trouble for officers when they testify in court: an aggressive defense attorney might challenge the officer’s decision to label the offense as a hate crime, particularly if prosecutors don’t wind up charging it as such.

He told ProPublica that officers in Huntsville “rarely, if ever” designate offenses as hate crimes.

“It’s really a box that I personally wish they didn’t put on a case report,” he said.

In fact, according to FBI records, the Huntsville Police Department has never reported a bias-motivated crime to the federal government.

Brian Levin, a former New York City police officer, takes issue with McCarver’s approach.

“We should always train law enforcement to tag it as a possible hate crime at the time of report, as long the evidence is there,” said Levin, director of the Center for the Study of Hate and Extremism at California State University, San Bernardino. “We need accurate data, so communities can be aware of the extent of the problem and the characteristics of the offenses.”

Last year, the entire state of Alabama reported only 14 hate crimes to the FBI, a figure criminologists believe is inaccurate and represents a small sliver of the true number of hate crimes.

Once on the force, McCarver said, Huntsville officers get 40 hours of additional training each year. That added instruction, however, does not include hate crimes, he said.

“We have a limited amount of time,” McCarver said. “We have not had a reason to put hate crimes into the curriculum other than what we learn in the basic class.”

Huntsville isn’t unique: Across the border in Florida, two of that state’s largest law enforcement agencies, the Jacksonville Sheriff’s Office and the Miami-Dade Police Department, also do not refresh cops on hate crimes after their initial instruction.

Boe Turner is chief of training for Nevada’s Commission on Peace Officer Standards and Training, the body that oversees academies in that state. Turner thinks officers shouldn’t go looking into the motivation of suspected offenders. That’s the job of prosecutors, he said. Victims, he added, tend to have little insight into the motivations of their assailants.

Experts disagree. Victims, they say, are critical sources of information, particularly in hate crime cases. Because the cases are difficult to prove — prosecutors must show conclusively that the offender was motivated by bigotry or bias — it’s crucial for police to gather as much evidence as possible, they argue, and victims often understand the circumstances surrounding a crime better than anyone.

“Training for law enforcement officials on identifying and investigating hate crimes is critical,” said Becky Monroe, a former federal prosecutor who now works for the Lawyers’ Committee for Civil Rights Under Law. Decent training, she added, can prepare officers for a pair of intertwined tasks: gathering the right evidence and calming the fears of community members who may feel frightened and vulnerable in the aftermath of an attack.

To better equip officers for such investigations, some state academies have developed thorough and detailed lessons on hate crimes. Instructors at the Iowa Law Enforcement Academy, for instance, work from a 61-page handbook, which ProPublica obtained. The manual profiles local white supremacist leaders and extremist groups, examines recent criminal cases and offers practical guidance for investigators.

But not all training guides are so impressive. A six-page handout used in Arizona lists a host of white supremacist groups that have completely disbanded or faded from relevancy, but fails to mention the Hammerskins or Vinlanders, two Nazi skinhead gangs that have murdered people in the state in recent years.

In Wisconsin, trainers fold hate crimes training into broader courses about cultural sensitivity and biased policing. The material includes some dubious racial generalizations.

“African Americans may distrust the motives or honesty of a speaker who is carefully neutral, objective, and unemotional,” one section of the guide states. “By contrast, European Americans may see someone who is speaking with a great deal of emotion as irrational.”

The federal government, for its part, has mounted several different training initiatives over the years, some more successful than others. Since the 1990s, the FBI’s Criminal Justice Information Services branch has run training programs aimed at teaching law enforcement agencies how to collect hate crimes statistics and submit that data to the FBI; today, however, around 12 percent of those agencies still don’t gather the information at all and many more fail to give the bureau reliable data.

After the federal Shepard-Byrd Act passed in 2009, Cynthia Deitle, while serving as head of the FBI’s Civil Rights unit, began organizing hate crimes conferences for state and local officers, educational events that explained the mechanics of the various state laws and laid out the ways the FBI could assist with local hate crime cases. She remembers stressing to local officers the importance of gathering every possible clue, no matter how insignificant it might seem. Unfortunately, many of the events weren’t well attended, pulling in maybe 20 to 50 police officers apiece.

“We could not force a police officer to come to our training,” said Deitle, who is now an executive at the Matthew Shepard Foundation, an advocacy group, adding that she understood the challenges faced by smaller agencies — many simply couldn’t take officers off the street for extra schooling.

While Deitle was trying to launch a new training effort, another federal program was coming to end.

For more than a decade, the Federal Law Enforcement Training Centers ran a program called “Train-the-Trainer” that routinely sent hate crimes specialists around the country to work with state and local cops. The idea was to educate police trainers and command staff about hate crimes so they could return to their departments and teach new recruits and frontline officers.

“It was a great program,” recalled Levin, the director of the extremism center in California who was one of the instructors. “I did stuff on everything from the hate groups to legal issues such as Supreme Court cases.” Levin said he volunteered his time out of a sense of mission and worked alongside experts from the Southern Poverty Law Center and the ADL, as well as law enforcement figures.

But interest in the issue eventually waned. Several people familiar with the effort say it came to a halt in the early days of the Obama administration, in 2009, at a time when police departments were shifting their attention toward combating acts of terrorism.

“Departments really wanted to focus on terrorism rather than hate crimes,” said Levin.

At FLETC, Communications Officer Christa Thompson wasn’t sure why the program shut down, but she did know what kind of courses the agency — which teaches local, state, federal and tribal law enforcement — is holding these days: internet investigations, active shooter response, marksmanship and more.

She said, “We do not currently offer hate crimes training” on a regular basis.

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Net Neutrality: Massachusetts Joins Multi-State Lawsuit Against FCC. What Next?

The Attorney General (AG) for the Commonwealth of Massachusetts is suing the U.S. Federal Communications Commission (FCC) after the FCC voted on December 14th to repeal existing net neutrality rules protecting consumers. Maura Healey, the Massachusetts AG, announced that her office has joined a multi-state lawsuit with the New York State AG:

"... joined New York Attorney General Eric T. Schneiderman in announcing that they will be filing a multi-state lawsuit against the Federal Communications Commission (FCC) over its vote to rollback net neutrality protections...The FCC recently issued a proposed final order rolling back net neutrality protections and on December 14th, voted 3-2 on party lines to implement the final order. On December 13th, AG Healey joined a coalition of 18 attorneys general in sending a letter to the FCC after reports emerged that nearly two million comments submitted in support of the agency were fake."

AG Healey said about the multi-state lawsuit:

"With the FCC vote, Americans will pay more for the internet and will have fewer options... The agency has completely failed to justify this decision and we will be suing to stand up for the free exchange of ideas and to keep the American people in control of internet access."

The December 13th letter to the FCC about fake comments was signed by AGs from California, District of Columbia, Delaware, Hawaii, Iowa, Illinois, Kentucky, Massachusetts, Maryland, Maine, Mississippi, North Carolina, Oregon, Pennsylvania, Rhode Island, Virginia, Vermont, and Washington. The AGs' letter stated, in part:

"One of the most important roles that we perform is to prosecute fraud. It is a role we take extremely seriously, and one that is essential to a fair marketplace... The ‘Restore Internet Freedom’ proposal, also known as net neutrality rollback (WC Docket No. 17- 108) has far-reaching implications for the everyday life of Americans... Recent attempts by New York Attorney General Schneiderman to investigate supposed comments received by the FCC have revealed a pattern of facts that should raise alarm bells for every American about the integrity of the democratic process. A careful review of the publicly available information revealed a pattern of fake submissions using the names of real people. In fact, there may be over one million fake submissions from across the country. This is akin to identity theft on a massive scale – and theft of someone’s voice in a democracy is particularly concerning.

As state Attorneys General, many of our offices have received complaints from consumers indicating their distress over their names being used in such a manner. While we will investigate these consumer complaints through our normal processes, we urge the Commission to take immediate action and to cooperate with law enforcement investigations. Woven throughout the Administrative Procedures Act is a duty for rulemakers to provide information to the public and to listen to the public. We know from advising our rulemakers at the state level that listening to the public provides insights from a diversity of viewpoints. But, if the well of public comment has been poisoned by falsified submissions, the Commission may be unable to rely on public comments that would help it reach a legitimate conclusion to the rulemaking process. Or, it must give less weight to the public comments submitted which also undermines the process..."

The FCC ignored the AGs' joint letter about fraud and proceeded with its net-neutrality vote on December 14. FCC Chairman Ajit Pai had blown off the identity theft and fraud charges as maneuvers by desperate net neutrality advocates.

California AG Xavier Becerra said:

"... the FCC failed to do what is right... The FCC decided that consumers do not deserve free, open, and equal access to the internet. It decided to ignore the millions of Americans who voiced their strong support for our existing net neutrality rules. Here in California – a state that is home to countless start-ups and technology giants alike – we know that a handful of powerful companies should not dictate the sources for the information we seek..."

Residents in some states can use special sites to notify their state's AG about the misuse of their identity data in fake comments submitted to the FCC: Pennsylvania, New York.

The FCC under Chairman Pai seems to listen and respond to the needs of corporate internet service providers (ISPs), and not to consumers. A November 21 - 25 poll found that 52 percent of registered voters support the current rules, including 55 percent of Democrats and 53 percent of Republicans.

While that is down from prior polls, a majority support net neutrality rules. A poll by Mozilla and Ipsos in June, 2017 found overwhelming support across party lines: 76% of Americans, 81% of Democrats, and 73% of Republicans favor keeping net neutrality rules. The poll included approximately 1,000 American adults across the U.S. with 354 Democrats, 344 Republicans, and 224 Independents.

Before the FCC affirmed net neutrality rules in 2015, a poll by the Center for Political Communication at the University of Delaware in 2014 found strong and widespread support:

"... About 81 percent of Americans oppose allowing Internet providers like Comcast and Verizon to charge Web sites and services more if they want to reach customers more quickly... Republicans were slightly more likely to support net neutrality than Democrats. 81 percent of Democrats and 85 percent of Republicans in the survey said they opposed fast lanes."

Experts have debated the various ways of moving forward after the December 14th FCC vote. Wired reported:

"Most immediately, the activity will move to the courts... The most likely argument: that the commission’s decision violates federal laws barring agencies from crafting “arbitrary and capricious” regulations. After all, the FCC’s net neutrality rules were just passed in 2015... as capricious as the current FCC's about-face may seem, legal experts say the challenges won’t be a slam-dunk case. Federal agencies are allowed to change their minds about previous regulations, so long as they adequately explain their reasoning... The FCC's main argument for revoking the 2015 rules is that the regulations hurt investment in broadband infrastructure. But, as WIRED recently detailed, many broadband providers actually increased their investments, while those that cut back on spending told shareholders that the net neutrality rules didn't affect their plans. University of Pennsylvania Law School professor Christopher Yoo says courts generally defer to an agency's expertise in interpreting evidence submitted into the record... net neutrality advocates could also argue that the agency's decision-making process was corrupted by the flood of fake comments left by bots. But FCC Chair AJit Pai will argue that the agency discarded low-quality and repeated comments and focused only on matters of substance... A long-term solution to net neutrality will require Congress to pass laws that won't change every time control of the White House passes to another party... Senator John Thune (R-South Dakota) recently called for Congress to pass bipartisan net neutrality legislation. In 2015, Thune and Representative Fred Upton (R-Michigan) introduced a bill that would have banned blocking or slowing legal content, but limited the FCC's authority over internet service providers. It never moved forward. Thune is clearly hoping that growing demand from the public for net neutrality protections will bring more Republicans to the table... Senator Ron Wyden (D-Oregon) told WIRED earlier this year that he won't support a bill with weaker protections than the 2015 rules..."

President Trump appointed Pai as FCC Chairman in January, giving the Republican commissioners at the FCC a voting majority. Neither the President nor the White House staff said anything in its daily e-mail blast or in their website about the FCC vote; and instead discussed tax reform, general remarks about reducing regulation, and infrastructure (e.g., roads, bridges, tunnels).

Seems to me the internet is a key component of our country's infrastructure. What are your opinions? If your state isn't in the above list, we'd like to hear from you, too.


Was Your Identity Information Misused To Submit Fake Comments To The FCC About Net Neutrality?

After creating a webpage specifically to help New York State residents determine if their identifies were misued for net neutrality comments, Attorney General Schneiderman announced:

"In the last five days alone, over 3,200 people have reported misused identities to the Attorney General’s office, including nearly 350 New Yorkers from across the state. Attorney General Schneiderman urges New Yorkers to continue to check whether their identity was misused and report it to his office in order to inform the investigation."

The webpage automatically links to only net neutrality (Docket 17-108) comments with the U.S. Federal Communications Commission (FCC)  site. So, at least 3,200 persons have confirmed the misuse of their identity information by unknown persons (or bots) to pollute feedback by the public about net neutrality rules protecting consumers' broadband freedoms. You'd think that FCC Chairman Ajit Pai would be concerned about the pollution and fraud; and would delay the upcoming December 14th vote regarding net neutrality. But he's not and blew off the fake comments allegations, as explained in this earlier blog post.

You might think that Chairman Pai and the FCC would be concerned about pollution and fraud in feedback submitted to the FCC site, given the massive Equifax data breach in September which exposed the data elements (e.g., name, street addresses) criminals and fraudsters could easily use to submit fake comments.

This makes one wonder if the FCC can be trusted under Chairman Pai's leadership. Hopefully, Attorneys General in other states will provide similar webpages to help residents in their states... and not only for comments about net neutrality.

Being curious, I visited the webpage by AG Schneiderman. It instructed:

"The Office of the New York State Attorney General is investigating whether public comments regarding net neutrality rules wrongfully used New Yorkers’ identities without their consent. We encourage you to search the FCC’s public comment website and tell us if you see any comments that misuse your name and address.

First, search below to find any comments that may have misused your identity. If results appear, click on any comment that uses your name, and when the comment appears review the name, the address, and the comment text. (If no results appear, your identity most likely was not misused.)"

You don't need to be a New York State resident to use this online tool. My initial search produced 1,046, so I narrowed it by entering my name in quotations ("George Jenkins") for a more precise match. That second search produced 40 comments about net neutrality (e.g., Docket 17-108), a manageable number. I browsed the list which included my valid comment submitted during May, 2017.

I did not see any other comments using my name and address. That's good because I only submitted one comment. I noticed comments by persons with the same name in other states. That seems okay. It's reasonable to expect multiple persons with the same name in a country with a population of about 360 million people.

I did not check the addresses of the other persons with the same name. I realize that could easily hide synthetic ID-theft. In traditional synthetic ID-theft, criminals mix stolen (valid) Social Security numbers with other persons' names to avoid detection. In the ECFS comments system, one could enter valid names with fake addresses; or vice-versa. I hope that AG Schneiderman's fraud analysis also checks for both types of synthetic ID-theft: 1) fake names at real addresses, and 2) real names at fake addresses.

If I had found fraudulent entries, I would have notified AG Schneiderman, the Attorney General's office in the state where I live, and the FCC.

Did you check for misuse of your identity information? What did you find?


Governors and Federal Agencies Are Blocking Nearly 1,300 Accounts on Facebook and Twitter

[Editor's note: today's guest blog post, by the reporters at ProPublica, highlights a little-known practice by some elected officials to block their constituents on social networking sites. Today's post is reprinted with permission.]

By Leora Smith and Derek Kravitz - ProPublica

Amanda Farber still doesn’t know why Maryland Gov. Larry Hogan blocked her from his Facebook group. A resident of Bethesda and full-time parent and volunteer, Farber identifies as a Democrat but voted for the Republican Hogan in 2014. Farber says she doesn’t post on her representatives’ pages often. But earlier this year, she said she wrote on the governor’s Facebook page, asking him to oppose the Trump administration’s travel ban and health care proposal.

She never received a response. When she later returned to the page, she noticed her comment had been deleted. She also noticed she had been blocked from commenting. (She is still allowed to share the governor’s posts and messages.)

Farber has repeatedly emailed and called Hogan’s office, asking them to remove her from their blacklist. She remains blocked. According to documents ProPublica obtained through an open-records request this summer, hers is one of 494 accounts that Hogan blocks. Blocked accounts include a schoolteacher who criticized the governor’s education policies and a pastor who opposed the governor’s stance against accepting Syrian refugees. They even have their own Facebook group: Marylanders Blocked by Larry Hogan on Facebook.

Hogan’s office says they “diligently adhere” to their social media policy when deleting comments and blocking users.

In August, ProPublica filed public-records requests with every governor and 22 federal agencies, asking for lists of everyone blocked on their official Facebook and Twitter accounts. The responses we’ve received so far show that governors and agencies across the country are blocking at least 1,298 accounts. More than half of those — 652 accounts — are blocked by Kentucky Governor Matt Bevin, a Republican.

Four other Republican governors and four Democrats, as well as five federal agencies, block hundreds of others, according to their responses to our requests. Five Republican governors and three Democrats responded that they are not blocking any accounts at all. Many agencies and more than half of governors’ offices have not yet responded to our requests. Most of the blocked accounts appear to belong to humans but some could be “bots,” or automated accounts.

When the administrator of a public Facebook page or Twitter handle blocks an account, the blocked user can no longer comment on posts. That can create an inaccurate public image of support for government policies. (Here’s how you can dig into whether your elected officials are blocking constituents.)

ProPublica made the records requests and asked readers for their own examples after we detailed multiple instances of officials blocking constituents.

We heard from dozens of people. The governors’ offices in Alaska, Maine, Mississippi, Nebraska and New Jersey did not respond to our requests for records, but residents in each of those states reported being blocked. People were blocked after commenting on everything from marijuana legislation to Medicaid to a local green jobs bill.

For some, being blocked means losing one of few means to communicate with their elected representatives. Ann-Meredith McNeill, who lives in western rural Kentucky, told ProPublica that Bevin rarely visits anywhere near her. McNeill said she feels like “the internet is all I have” for interacting with the governor.

McNeill said she was blocked after criticizing Bevin’s position on abortion rights. (Last January, Bevin’s administration won a lawsuit that resulted in closing one of Kentucky’s two abortion clinics, the event that McNeill says inspired her comment.)

In response to questions about its social media blocking policies, Bevin’s office said in a statement that “a small number of users misuse [social media] outlets by posting obscene and abusive language or images, or repeated off-topic comments and spam. Constituents of all ages should be able to engage in civil discourse with Governor Bevin via his social media platforms without being subjected to vulgarity or abusive trolls.” McNeill told ProPublica, “I’m sure I got sassy” but she made “no threats or anything.”

Almost every federal agency that responded is blocking accounts. The Department of Veterans Affairs blocked 18 accounts as of July, but said most were originally blocked before 2014. The blocked accounts included a Michigan law firm specializing in auto accident cases and a Virginia real estate consultant who told ProPublica she had “no idea why” she was blocked. The Department of Energy blocked eight accounts as of October. The Department of Labor blocked seven accounts. And the Small Business Administration blocked two accounts, both of which were unverified and claimed to be affiliated with government loan programs.

Many governors and agencies gave us only partial lists or rejected our requests altogether. Outgoing Kansas Gov. Sam Brownback’s office told us they would not share their block lists due to “privacy concerns for those people whose names might appear on it.” Alabama declined to provide public records because our request did not come from an Alabama citizen.

Missouri Gov. Eric Greitens’ office declined to share records from his Facebook or Twitter accounts, arguing they are not “considered to be the ‘official’ social media accounts of the Governor of Missouri” because he created them before he took office.

Increased attention on the issue of blocking seems to be having an impact. In September, the California-based First Amendment Coalition revealed that California Governor Jerry Brown, a Democrat, had blocked more than 1,500 accounts until June, shortly before the organization submitted a request for his social media records.

At some point before fulfilling the coalition’s request, Brown’s office unblocked every account.

Vermont Gov. Phil Scott, a Republican, blocked the activist group Indivisible Vermont on Twitter on Aug. 25. On Aug. 28, Vermont reporter Taylor Dobbs submitted a request for the governor’s full blocked list, shortly after ProPublica’s similar request. Later that day, Scott unblocked the group and released a statement saying the account was “misconstrued as spam.”

Wisconsin Gov. Scott Walker’s office unblocked at least two Facebook users after receiving ProPublica’s request. Here are screenshots they sent us showing that the users have been unblocked:

In the last year, a series of legal claims have called into question the legality of government officials blocking constituents on social media.

At least one federal district court held that government officials who block constituents are violating their First Amendment rights.

Constituents have pending lawsuits against the governors of Kentucky, Maine, and Maryland, as well as Representative Paul Gosar, R-Ariz., and President Trump.

We asked the White House, which is not subject to open-records laws, to disclose the list of people Trump is blocking. Officials there have not responded.

Filed under:

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Lower Tax Rate And Fewer Deductions. Questionable Help For Middle Class Taxpayers

Yesterday, I received an alert from the professional that prepares my income taxes:

"Dear Clients,
I know that Congress has not yet finalized the new tax law, but it looks pretty certain that Certain Miscellaneous Deductions will no longer be allowed in 2018. If you want to know if that affects you, see if there is an entry on your Schedule A, Line 27 from 2016. If you take the standard deduction, then don’t worry about it. These deductions include expenses for using your car on the job, un-reimbursed overnight travel and meals, union dues, uniforms, tools, and job training/education.

Some of my clients have huge union dues (police officers, carpenters, electricians, etc.) and others have Second Job Travel or 10-30,000 miles a year in their sales jobs. Every one of you will be hurt by this change.

If there are any expenses you can pay in December, be sure to do that so you can save 15 - 25% on your federal taxes... maybe even more. For example, do you have the option of paying your annual union dues all at once in December? Were you planning to buy a computer used for your job sometime soon? Is there a job-related course... or some tools and supplies... that you can pay for in December rather than next year? Remember... every $100 that you pay in December will save you $15 to $33 in taxes when we meet in a couple months...”

If you haven't consulted with your tax advisor, then now seems to be a good time to do so. I am not an income tax professional, and this blog post is informational.

Many people return to school to get better, high-paying jobs, or as required by their profession. The tax code allows companies to deduct expenses for business and trade associations, so why prevent union members from doing so? It seems that taxpayers with plenty of miscellaneous deductions will be hurt more than persons with fewer or no deductions.

And Republicans are probably hoping that voters won't notice nor feel the pain until after the 2018 elections. President Trump and the Republications promised to help the middle class and poor with tax reform, but the above impacts don't seem helpful. The benefits of lower tax rates are offset by the lost deductions. To use an old saying, that seems like Congress and Republicans are giving taxpayers, "the sleeves off their vests."

You might say this is a "mugging" of many taxpayers. What are your opinions?


'Tens Of Thousands' Of Fake Comments Submitted. New York State Attorney General Demands Answers From the FCC

Just before the Thanksgiving holiday, the attorney general for the New York State sent an open letter to the U.S. Federal Communications Commission (FCC) about fake comments submitted to the agency's online comments system. Eric T. Schneiderman directed his letter to FCC Chairman Ajit Pai. It read in part:

"Recent press reports suggest that the Federal Communications Commission (FCC), under your leadership, soon will release rules to dismantle your agency’s existing “net neutrality” protections under Title II of the Communications Act, which shield the public from anti-consumer behaviors of the giant cable companies that provide high-speed internet to most people... Yet the process the FCC has employed to consider potentially sweeping alterations to current net neutrality rules has been corrupted by the fraudulent use of Americans’ identities — and the FCC has been unwilling to assist my office in our efforts to investigate this unlawful activity.

Specifically, for six months my office has been investigating who perpetrated a massive scheme to corrupt the FCC’s notice and comment process through the misuse of enormous numbers of real New Yorkers’ and other Americans’ identities. Such conduct likely violates state law— yet the FCC has refused multiple requests for crucial evidence in its sole possession that is vital to permit that law enforcement investigation to proceed.

In April 2017, the FCC announced that it would issue a Notice of Proposed Rulemaking concerning repeal of its existing net neutrality rules. Federal law requires the FCC and all federal agencies to take public comments on proposed rules into account — so it is important that the public comment process actually enable the voices of the millions of individuals and businesses who will be affected to be heard. That’s important no matter one’s position on net neutrality, environmental rules, and so many other areas in which federal agencies regulate.

In May 2017, researchers and reporters discovered that the FCC’s public comment process was being corrupted by the submission of enormous numbers of fake comments concerning the possible repeal of net neutrality rules. In doing so, the perpetrator or perpetrators attacked what is supposed to be an open public process by attempting to drown out and negate the views of the real people, businesses, and others who honestly commented on this important issue. Worse, while some of these fake comments used made up names and addresses, many misused the real names and addresses of actual people... My office analyzed the fake comments and found that tens of thousands of New Yorkers may have had their identities misused in this way... Impersonation and other misuse of a person’s identity violates New York law, so my office launched an investigation... So in June 2017, we contacted the FCC to request certain records related to its public comment system that were necessary to investigate which bad actor or actors were behind the misconduct. We made our request for logs and other records at least 9 times over 5 months: in June, July, August, September, October (three times), and November.

We reached out for assistance to multiple top FCC officials, including you, three successive acting FCC General Counsels, and the FCC’s Inspector General. We offered to keep the requested records confidential, as we had done when my office and the FCC shared information and documents as part of past investigative work. Yet we have received no substantive response to our investigative requests. None."

According to an analysis by the New York State AG's office, "tens of thousands" of fraudulent comment were submitted affecting residents not only in New York but also in California, Georgia, Missouri, Ohio, Pennsylvania, and Texas. Clearly, this is both very troubling and unacceptable.

The FCC is supposed to accept comments without tampering and to weigh comments submitted by the public (e.g., consumers, businesses, technology experts, legal experts, etc.) equally to arrive at a decision based upon the majority of comments. If a sizeable portion of the comments submitted were fraudulent, then any FCC decision to kill net neutrality is (at best) both flawed and in error; and (at worst) illegal and undermines both the process and the public's trust.

AG Schneiderman's letter to the FCC is also available on the Medium site. It is most puzzling that the FCC and Chairman Pai have refused data requests since June. What are they hiding? The FCC must balance often competing needs of consumers and industry.

Consumers are very concerned about plans by the FCC to kill net neutrality. Consumers are concerned that their internet needs are not being addressed by the FCC, and that our monthly broadband costs will rise. There is so much concerns that protests are scheduled for December 7th outside Verizon stores. Killing net neutrality may be great for telecom and providers' profits, but it's bad for consumers.

Clearly, the FCC should not make any decisions regarding net neutrality, or any other business, until the fake comments allegations have been answered and resolved. And, an investigation should happen soon. As AG Schneiderman wrote:

"We all have a powerful reason to hold accountable those who would steal Americans’ identities and assault the public’s right to be heard in government rulemaking. If law enforcement can’t investigate and (where appropriate) prosecute when it happens on this scale, the door is open for it to happen again and again."

Democracy and consumers lose if the FCC kills net neutrality. What do you think?


What We Know -- And Don't Know -- About Hate Crimes in America

[Editor's Note: today's guest blog post explores the problem of hate crimes. Recent surveys about harassment found that what happens online often doesn't stay online. Hopefully, future reports by ProPublica will explore the linkages. Today's blog post is reprinted with permission.]

By Rachel Glickhouse, ProPublica

"Go home. We need Americans here!" white supremacist Jeremy Joseph Christian yelled at two black women -- one wearing a hijab -- on a train in Portland, Oregon, in May. According to news reports, when several commuters tried to intervene, he went on a rampage, stabbing three people. Two of them died.

If the fatal stabbing was the worst racist attack in Portland this year, it was by no means the only one. In March, Buzzfeed reported on hate incidents in Oregon and the state's long history as a haven for white supremacists. Some of the incidents they found were gathered by Documenting Hate, a collaborative journalism project we launched earlier this year.

Documenting Hate is an attempt to overcome the inadequate data collection on hate crimes and bias incidents in America. We've been compiling incident reports from civil-rights groups, as well as news reports, social media and law enforcement records. We've also asked people to tell us their personal stories of witnessing or being the victim of hate.

It's been about six months since the project launched. Since then, we've been joined by more than 100 newsrooms around the country. Together, we're verifying the incidents that have been reported to us -- and telling people's stories.

We've received thousands of reports, with more coming every day. They come from cities big and small, and from states blue and red. People have reported hate incidents from every part of their communities: in schools, on the road, at private businesses, in the workplace. ProPublica and our partners have produced more than 50 stories using the tips from the database, from New York to Seattle, Minneapolis to Phoenix. Some examples:

Univision, HuffPost, and The New York Times opinion section identified a common thread in the reports we've received in which people of color are harassed "Go back to your country." This type of harassment affects both immigrants and U.S. citizens alike, reporters found.

Several stories published by our partners focused on racial harassment on public transportation, using tips to illustrate something officials were also seeing. The New York City Commission on Human Rights observed a 480 percent increase in claims of discriminatory harassment between 2015 and 2016, according to The New York Times Opinion section. The Massachusetts Bay Transportation Authority recorded 24 cases of offensive graffiti through April, compared to 35 in all of last year, the Boston Globe found. Univision covered multiple incidents involving Latinos targeted in incidents on the New York City subway.

Combing through our database, Buzzfeed discovered there were dozens of reported incidents in K-12 schools in which students cited President Donald Trump's name or slogans to harass minority classmates. This echoed a pattern Univision had reported on: In November, the Teaching Tolerance project at the Southern Poverty Law Center received more than 10,000 responses to an educator survey indicating an uptick in anti-Semitic, anti-Muslim and anti-immigrant activity in schools.

Our local partners reported on how hate incidents affect communities across the country: anti-Semitic graffiti in Phoenix, Islamophobia in Minneapolis, racist vandalism and homophobic threats in Seattle, white supremacist activity at a California university, racist harassment and vandalism in Boston, racism in the workplace in New Orleans, and hate incidents throughout Florida.

There are a few questions for which answers continue to elude us: How many hate crimes happen each year, and why is the record keeping so inadequate?

The FBI, which is required to track hate crimes, counts between 5,000 and 6,000 of them annually. But the Bureau of Justice Statistics estimates the total is closer to 250,000. One explanation for the gap is that many victims -- more than half, according to a recent estimate -- don't report what happened to them to police.

Even if they do, law enforcement agencies aren't all required to report to the FBI, meaning their reports might never make it into the national tally. The federal government is hardly a model of best practices; many federal agencies don't report their data, either -- even though they're legally required to do so.

We'll spend the next six months continuing to tackle these questions and more. And we and our partners will keep working our way through the tips in our database, telling people's stories and doing our best to understand what's happening.

There are ways that you can help us move the project forward:

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Wells Fargo: 1.4 Million More Fake Accounts Found By Latest Investigation

Wells Fargo logo Just before the long holiday weekend, Wells Fargo Bank announced in an August 31 news release the latest results of a third-party investigation into its retail bank account practices since 2009:

"The original account analysis reviewed 93.5 million current and former customer accounts opened in an approximately four and half year time period – from May 2011 through mid-2015 – and identified approximately 2.1 million potentially unauthorized accounts. The expanded analysis reviewed more than 165 million retail banking accounts opened over a nearly eight-year period – from January 2009 through September 2016 – and identified a new total of approximately 3.5 million potentially unauthorized consumer and small business accounts... In connection with these 3.5 million potentially unauthorized accounts, approximately 190,000 accounts incurred fees and charges, up from 130,000 previously identified accounts that incurred fees and charges, and Wells Fargo will provide a total of $2.8 million in additional refunds and credits on top of the $3.3 million previously refunded as a result of the original account review... a review of online bill pay services, as required by the Sept. 8, 2016, consent orders... the analysis identified approximately 528,000 potentially unauthorized online bill pay enrollments and Wells Fargo will refund $910,000 to customers who incurred fees or charges. "

To summarize: the latest investigation went two years further back in time, found about 1.4 million more phony accounts, found more customers affected by unauthorized bank accounts, and found possibly more phony online bill-pay enrollments. In a settlement agreement last year with the Consumer Financial Protection Bureau (CFPB), Wells Fargo paid a $185 million fine last year for alleged unlawful sales practices with the number of phony accounts known then.

Of course, the bank tried a different spin in its news release about the investigation's findings:

"... the completion of its previously announced expanded third-party review of retail banking accounts dating back to the beginning of 2009. Combined with a recent class action settlement and ongoing broad customer outreach and complaint resolution, the completion of the analysis further paves the way for making things right for Wells Fargo customers who may have been harmed by unacceptable retail sales practices."

Yeah, right. That sounds like some wayward teenager wanting praise for providing a complete list of damage to the family car which they didn't have permission nor a license to drive in the first place.

Much of Wall Street has seen through the spin. Some financial experts advise investors to sell Well Fargo shares and buy other banks' shares instead. One of the world's largest fund managers withheld support for three of the bank's directors. Some news headlines focused on the growing estimate of phony accounts uncovered. MSN Money listed reasons why the bank may not survive the growing scandal.

There is plenty of bad news. The Los Angels Times reported a lawsuit by former bank executives who claimed they were scapegoated and fired earlier this year after reporting unethical sales practices. News reports broke earlier this month about alleged insurance abuses of the bank's auto-loan customers.

Well, we now know more about the bank's retail banking practices. The latest announcement makes one wonder, a) how much damage one bank can do, and b) how many more phony accounts would have been uncovered if the investigation started before 2009. What are your opinions?


'If You Hemorrhage, Don't Clean Up': Advice From Mothers Who Almost Died

[Editor's note: today's guest post is part of the ongoing "Lost Mothers" investigation by ProPublica because, "The U.S. has the highest rate of deaths related to pregnancy and childbirth in the developed world. Half of the deaths are preventable, victimizing women from a variety of races, backgrounds, educations and income levels." It is reprinted with permission.]

by Adriana Gallardo and Nina Martin, ProPublica, and Renee Montagne, NPR

Four days after Marie McCausland delivered her first child in May, she knew something was very wrong. She had intense pain in her upper chest, her blood pressure was rising, and she was so swollen that she barely recognized herself in the mirror. As she curled up in bed that evening, a scary thought flickered through her exhausted brain: "If I go to sleep right now, I don't know if I'm gonna be waking up."

What she didn't have was good information about what might be wrong. The discharge materials the hospital sent her home with were vague and confusing -- "really quite useless," she said. Then she remembered a ProPublica/NPR story she'd recently read about a New Jersey nurse who died soon after childbirth. Lauren Bloomstein had developed severe preeclampsia, a dangerous type of hypertension that often happens during the second half of her pregnancy. But it can also emerge after the baby is delivered, when it is often overlooked -- accounting for dozens of maternal deaths a year. McCausland realized that she might have preeclampsia, too.

The 27-year-old molecular virologist and her husband bundled up their newborn son and raced to the nearest emergency room in Cleveland. But the ER doctor told her that she was feeling normal postpartum symptoms, she said. Even as her blood pressure hovered at perilous heights, he wanted to send her home. Several hours passed before he consulted with an OB-GYN at another hospital and McCausland's severe preeclampsia was treated with magnesium sulfate to prevent seizures. Without Bloomstein's story as a warning, McCausland doubts she would have recognized her symptoms or persisted in the face of the ER doctor's dismissiveness. "I had just come home with the baby and really didn't want to go back to the hospital. I think I probably would have just wrote it off." In that case, she added, "I don't know if I'd be here. I really don't."

McCausland's experience is far from unique. In the months since ProPublica and NPR launched our project about maternal deaths and near-deaths in the U.S., we've heard from 3,100 women who endured life-threatening pregnancy and childbirth complications, often suffering long-lasting physical and emotional effects. (Tell us your story.)

The same themes that run though McCausland's story echo through many of these survivors' recollections. They frequently told us they knew little to nothing beforehand about the complications that nearly killed them. Even when the women were convinced something was terribly amiss, doctors and nurses were sometimes slow to believe them. Mothers especially lacked information about risks in the postpartum period, when medical care is often disjointed or difficult to access and the baby is the focus of attention. "Every single nurse, pediatrician, and lactation consultant dismissed my concerns as hormones and anxiety," wrote Emily McLaughlin, who suffered a stroke and other complications after giving birth in Connecticut in 2015.

These survivors make up an important, and largely untapped, source of knowledge about the dangers that expectant and new mothers may face -- and how to avoid disaster. Every day in the U.S., two to three women die from pregnancy- or childbirth-related causes, including preeclampsia, hemorrhage, infection, blood clots and cardiac problems -- the highest rate of maternal mortality among wealthy nations. As many as 60 percent of these deaths are preventable, a new report suggests; more than half occur after delivery. (See our story on the lost mothers of 2016.) Each day, another 175 women suffer complications severe enough to require major medical intervention such as massive transfusions, emergency surgery or admission to an intensive care unit -- equivalent to about 65,000 close calls annually, according to the Centers for Disease Control and Prevention.

Hospitals, medical organizations and maternal safety groups are introducing a host of initiatives aimed at educating expectant and new mothers and improving how providers respond to emergencies. But as McCausland's experience illustrates, self-advocacy is also critically important.

We asked survivors: What can people do to ensure that what happened to Lauren Bloomstein doesn't happen to them or their loved ones? How can they help prevent situations like Marie McCausland's from spiraling out of control? What do they wish they had known ahead of their severe complications? What made a difference in their recovery? How did they get medical professionals to listen? Here is a selection of their insights, in their own words.

Choosing a Provider

"A lot of data on specific doctors and hospitals can be found publicly. Knowing how your physician and hospital rates as compared to others (cesarean rates, infection rates, readmission rates) can give you valuable insight into how they perform. 'Liking' your doctor as a person is nice, but not nearly as important as their and their facility's culture and track record."

-- Kristen Terlizzi, 35, survivor of placenta accreta (a disorder in which the placenta grows into or through the uterine wall) in 2014 and cofounder of the National Accreta Foundation

"Key pieces of information every woman should know before choosing a hospital are: What are their safety protocols for adverse maternal events? No one likes to think about this while pregnant, and providers will probably tell you that it's unlikely to happen. But it does happen and it's good to know that the hospital and providers have practiced for such scenarios and have proper protocols in place."

-- Marianne Drexler, 39, survived a hemorrhage and emergency hysterectomy in 2014

"Ask your doctors if they have ever experienced a case of an amniotic fluid embolism [an abnormal response to amniotic fluid entering the mother's bloodstream] or other severe event themselves. If a birthing center is your choice, discuss what happens in an emergency -- how far away is the closest hospital with an ICU? Because a lot of hospitals don't have them. Another thing many women don't realize is that not every hospital has an obstetrician there 24/7. Ask your doctors: If they're not able to be there the whole time you're in labor, will there be another ob/gyn on site 24 hours a day if something goes wrong?"

-- Miranda Klassen, 41, survivor of amniotic fluid embolism in 2008 and founder/executive director of the Amniotic Fluid Embolism Foundation

"While my doctor was amazing, we live in a smaller town and they don't carry enough blood/platelets on hand for very emergent situations. They have patients shipped to larger hospitals when they need more care. Had I been aware of that we would have decided to deliver at a larger hospital so in case something happened to me or our daughter we wouldn't be separated, which we were when I was life-flighted out."

-- Kristina Landrus, 26, survived a hemorrhage in 2013

"My best advice for getting a medical professional to listen is to keep searching for one that is willing to listen. Because of my insurance and personal circumstances at the time I felt I had no option but to take whoever my providers [assigned] me, despite several red flags even before my delivery. I was not aware of my right to change providers until it was too late."

-- Joy Huff, 39, survived a blood infection in 2013

Preparing for an Emergency

"A conversation about possible things that could go wrong is prudent to have with your doctor or in one of these childbirth classes. I don't think that it needs to be done in a way to terrify the new parents, but as a way to provide knowledge. The pregnant woman should be taught warning signs, and know when to speak up so that she can be treated as quickly and accurately as possible."

-- Susan Lewis, 33, survived multiple blood clots and severe hemorrhage in 2016

"Always have somebody with you in a medical setting to ask the questions you might not think of and to advocate on your behalf if your ability to communicate is compromised by being in poor health. ... And get emotional support to steel you against the naysayers. It may feel really unnatural or difficult to push back [against doctors and nurses]. Online forums and Facebook groups can be helpful to ensure you're not losing your mind."

-- Eleni Tsigas, survivor of preeclampsia in 1998 and 1999 and executive director of the Preeclampsia Foundation

"Know your rights. Know what kind of decisions you might have to make and what you want to do before you go. Doctors and nurses are there to make quick decisions, they're not worried about how you will feel about it afterward. They are worried about a lawsuit, whether they can get you stable quickly so they can move on. I'm not saying they are heartless, far from it. My mother is a nurse, I know what sort of heart goes into that profession. But they have a lot to do and a lot to worry about, your feelings are not at the top of that list. At least not as far as they are concerned in the moment."

-- Carrie Anthony, 36, survived two pregnancies with placenta accreta and hemorrhage in 2008 and 2015

"It isn't just important to know how you feel about blood transfusions and life-saving measures 2014 you have to communicate these things to your spouse or family member. I was given six blood transfusions, but I was barely conscious when asked if I wanted them. Of course, I wanted any life-saving measures, but my husband should have been consulted, given that I was not of a clear mind."

-- Rachel Stuhler, 36, survived a hemorrhage in 2017

"In case you ever are unable to respond, someone needs to step in and be your voice! Know as much thorough medical history as possible, and let your spouse or support person know [in depth] your history as well."

-- Kristina Landrus

"Also be sure your spouse and your other family members, like your parents or siblings, are on the same page about your care. And if you aren't married, who will be making the decisions on your behalf? You should put things in order, designate the person who will be the decision maker, and give that person power of attorney. Other important things to have are a medical directive or a living will 2014 be sure to bring a copy with you to the hospital. I also recommend packing a journal to record everything that happens."

-- Miranda Klassen

"Make a list of your questions and make sure you get the full answer. I went to every appointment the second time around with a notebook. I would apologize for being 'that patient,' but I had been through this before and I wasn't going to be confused again. I wanted to know everything. Honestly, it was as harmful as it was helpful. I knew what I was getting into, which made it much scarier. The first time, my ignorance was bliss. I didn't realize I almost died until two weeks after I had left the hospital. I didn't even start researching what had happen to me until months later. The second time I was an advocate for myself. Medical journals and support groups were a part of every single visit. And thankfully, I was in good hands."

-- Carrie Anthony

"Write down what each specialty says to you. When I was hospitalized for six weeks prior to giving birth, I was visited 2-3 times a week by someone from each department that would be involved in my life-saving surgery. This means that I saw someone from the neonatal intensive care unit as well as reps from gynecologic oncology, maternal fetal medicine, interventional radiology and anesthesiology. They paraded in on a schedule, checked up on me, asked if I had any questions. I always did, but I regret not writing down what each said each time (along with names!). I got so many different answers regarding how I would be anesthetized, and on the day it all had to happen in an emergency, there were disagreements above me in the OR. between the specialists. It was like children arguing on a playground and my life was in danger. Had I kept a more vigilant record of what each specialty reported to me, perhaps prior to the day I could have confronted each with the details that weren't matching up."

-- Megan Moody, 36, survived placenta percreta (when the placenta penetrates through the uterine wall) in 2016

"People should know that they have a right to ask for more time with the doctor or more follow up if they feel something is not right. The ob-gyns (at least in Pennsylvania) are so busy and sometimes appointments are quite quick and rushed. Make the doctors slow down and take the time with you."

-- Dani Leiman, 37, survived HELLP syndrome (a particularly dangerous variant of preeclampsia) in 2011

"You have a legal right to your medical records throughout pregnancy and anytime afterwards. Get a copy of your lab results each time blood is drawn, and a copy of your prenatal and hospital reports. Ask about concerning or unclear results."

-- Eleni Tsigas

Getting Your Provider to Listen

"Understand the system. Ask a nurse or a trusted loved one in the 'industry' how it all works. I've found that medical professionals are more likely to listen to you if you demonstrate an understanding of their roles and the kind of questions they can/cannot answer. Know your 'silos.' Don't ask an anesthesiologist how they plan on stitching up your cervix. Specialists are often incredibly impatient. You need to get the details out of them regarding their very specific roles."

-- Megan Moody

"Let doctors know you care about your health and safety as much as they do. Tell them you want to be a partner in your health care. Do not act as an adversary to your doctor."

-- Tricia Fitzgerald, 40, survived a hemorrhage caused by severe preeclampsia in 2014

"First you have to be armed with concrete knowledge with examples about your illness and have a firm attitude. This is why it is important to know your body. Do your research before your appointment, but make it personal. Do not present your case as if you just went on WebMD for the information. Create a log of your health activities. This log should contain all illnesses you are concerned about, when they occurred and how did you feel. Have your questions and concerns written down. You should always carry a list of your medications, dosage, and milligrams. Include any side effects. Ask concrete questions and have the doctors present their findings to you in a language you can understand. If you do not agree [with what one doctor tells you], ask another doctor. Remember, knowledge is power and you must have that power."

-- Anner Porter, 55, survivor of peripartum cardiomyopathy in 1992 and founder of the advocacy organization Fight PPCM

"If your provider tells you, 'You are pregnant. What you're experiencing is normal,' remember -- that may be true. [But it's also true] that preeclampsia can mimic many normal symptoms of pregnancy. Ask, 'What else could this be?' Expect a thoughtful answer that includes consideration of 2018differential diagnoses' -- in other words, other conditions that could be causing the same symptoms."

-- Eleni Tsigas

"They only listen if the pain is a 10 or higher. Most of us don't understand what a 10 is. I'd always imagined a 10 would feel like having a limb blown off in combat. When asked to evaluate your pain on a scale of 1 to 10, when you are in your most vulnerable moment, it is very hard to assess this logically, for you and for your partner witnessing your pain. I later saw a pain chart with pictures. A 10 was demonstrated with an illustration of a crying face. You may not actually be shedding tears, but you are most likely crying on the inside in pain, so I suggest to always say a 10. My pain from the brain hemorrhage was probably a 100, but I'm not sure if I even said 10 at the time."

-- Emily McLaughlin, 34, survived a postpartum stroke in 2015

"Crying! I'm only slightly kidding. I truly think the only way to get them to listen is to be adamant and don't back down. I had a situation where I felt no one was paying attention to me, and I cried out of frustration over the phone. Then they listened to me and snapped into action."

-- Dani Leiman

"So many women do speak up about the strange pain they have, and a nurse may brush it off as normal without consulting a doctor and running any tests. Be annoying if you must, this is your life. ... Thankfully, I never had to be so assertive. I owe my life to the team of doctors and nurses who acted swiftly and accurately, and I am eternally grateful."

-- Susan Lewis

"If you have a hemorrhage, don't clean up after yourself! Make sure the doctor is fully aware of how much blood you are losing. I had a very nice nurse who was helping to keep me clean and helping to change my (rapidly filling) pads. If the doctor had seen the pools of blood himself, rather than just being told about them, he might not have been so quick to dismiss me."

-- Valerie Bradford, 30, survived hemorrhage in 2016

Paying Attention to Your Symptoms

"I had heard of preeclampsia but I was naïve. [I believed] that it was something women developed who didn't watch what they ate and didn't focus on good health prior and/or during pregnancy. I was in great health and shape prior to getting pregnant, during my pregnancy I continued to make good food choices and worked out up until 36 hours before the baby had to be taken. I gained healthy weight and kept my BMI at an optimum number. I thought due to my good health, I was not susceptible to anything and my labor would be easy. So although I had felt bad for 1 1/2 weeks, I chalked it up to the fact that I was almost 8 months into this pregnancy, so you're not supposed to feel great. 2026 I walked into my doctor's office that Friday and not one hour later I was in an emergency C-section delivering a baby. I had to fully be put under due to the severity of the HELLP, so I didn't wake up until the next day."

-- Kelli Davis, 31, survived HELLP syndrome in 2016

"Understand that severe, sustained pain is not normal. So many people told me that the final trimester of pregnancy is sooo uncomfortable. It was my first pregnancy, I have a generally high threshold for pain, and my son was breech so I thought his head was causing bad pain under my ribs [when it was really epigastric pain from the HELLP syndrome]. I kept thinking it was normal to be in pain and I let it go until it was almost too late."

-- Dani Leiman

"I wish I would have known what high blood pressure numbers were. I had a pharmacist take my blood pressure at a pharmacy and let me walk out the door with a blood pressure of 210/102. She acted like it was no big deal ('it's a little high'), and so I believed her. Even after telling my husband, we really thought nothing of it."

-- Melissa McFadden, 36, survived preeclampsia in 2013

"Know the way your blood pressure should be taken. And ask for the results. Politely challenge the technician or nurse if it's not being done correctly or if they suggest 'changing positions to get a lower reading.' Very high blood pressure (anything over 160/110) is a 'hypertensive crisis' and requires immediate intervention."

-- Eleni Tsigas

"Please ask for a heart monitor for yourself while in labor, not just for the baby. I think if I had one on, seconds or minutes could have been erased from reaction time by the nurses. They were alerted to an issue because the baby's heart stopped during labor, and while the nurse was checking that machine, my husband noticed I was also non-responsive. That's when everything happened (cardiac arrest due to AFE)."

-- Kristy Kummer-Pred, 44, survived amniotic fluid embolism and cardiac arrest in 2012

After the Delivery

"My swelling in my hands and feet never went away. My uterus hadn't shrunk. I wasn't bleeding that bad, but there was a strange odor to it. My breasts were swollen and my milk wasn't coming in. I was misdiagnosed with mastitis [a painful inflammation of the breast tissue that sometimes occurs when milk ducts become plugged and engorged]. The real problem was that I still had pieces of placenta inside my uterus. Know that your placenta should not come out in multiple pieces. It should come out in one piece. If it is broken apart, demand an ultrasound to ensure the doctors got it all. If you have flu-like symptoms, demand to be seen by a doctor. If you don't like your doctor, demand another one."

-- Brandi Miller, 32, survived placenta accreta and hemorrhage in 2015

"There is a period in the days and weeks after delivery where your blood pressure can escalate and you can have a seizure, stroke, or heart attack, even well after a healthy birth. You should take your own blood pressure at home if your doctor doesn't tell you to. ... Unfortunately, I went home from [all my postpartum] appointments with my blood pressure so high that I started having a brain hemorrhage. Not one single person ever thought of taking my blood pressure when I was complaining about my discomfort and showing telltale warning signs of [preeclampsia]."

-- Emily McLaughlin

"The ER doctor that I had was not treating me as a postpartum case. He was just thinking of me as a 27-year-old with high blood pressure. I think, if you have the opportunity, the ideal thing would be to go back to the same hospital where you had your baby, because they have a labor and delivery unit and they have your records. But if the closest emergency room isn't at the hospital where you delivered, then you have to be more vigilant. Make sure they know you just gave birth. If you know something is wrong with you, don't take no for an answer. Just keep saying, 'I think this is something serious' and don't let them discharge you, especially if it's someone who isn't familiar with pregnant women."

-- Marie McCausland

"The postpartum period is when a lot of pregnancy-related heart problems like cardiomyopathy emerge. If there is still difficulty breathing, fluid buildup in ankles, shortness of breath and you are unable to lie flat on your back, go see a cardiologist ASAP. If you have to go to an emergency room, request to have the following tests performed: echocardiogram (echo) test, ejection fraction test, B-type natriuretic peptides (BNP), EKG test and chest x-ray test. These tests will determine if your heart is failing and will save your life."

-- Anner Porter

"Rest as much as possible -- for as long as possible. Being in too big a rush to get 'back to normal' can exacerbate postpartum health risks. Things that are not normal: heavy bleeding longer than 6 weeks, or bleeding that stops and starts again, not producing milk, fevers, severe pain (especially around incision sites), excessive fatigue, and anxiety/depression. If you don't feel like yourself, get help."

-- Amy Barron Smolinski, 37, a survivor of preeclampsia, postpartum hemorrhage and other complications in three pregnancies in 2006, 2011 and 2012 and executive director of Mom2Mom Global, a breastfeeding support group

"Know that your preexisting health conditions may be impacted by having a baby (hormone changes, sleep deprivation, stress). Record your health and your baby's in a journal or app to track any changes. Reach out to the nurse or doctor when there are noticeable changes that you have tracked."

-- Noelle Garcia, 33, survived placental abruption (placenta separating from the uterine wall during pregnancy) in 2007

"If your hospital discharges you on tons of Motrin or pain killers, be aware that this can mask the warning signs of headache, which is sometimes the only warning sign of preeclampsia coming on postpartum."

-- Emily McLaughlin

Grappling With the Emotional Fallout

"I wish I had known that postpartum PTSD was possible. Most people associate PTSD with the effects of war, but I was diagnosed with PTSD after my traumatic birth and near-death experience. Almost 6 years later, I still experience symptoms sporadically."

-- Meagan Raymer, 31, survived severe preeclampsia and HELLP syndrome in 2011

"I recommend therapy with a female therapist specializing in trauma. Honestly, I avoided it for 8 months. I was then in therapy for 12 months. I still have ongoing anxiety... but I would be in a very bad place (potentially depression and self-harm due to self-blame) were it not for therapy. It was so hard to admit [what was happening]. I started to get a suspicion when I heard an NPR story about a veteran with PTSD. I thought... that sounds like me. And I started Googling."

-- Jessica Rae Hoffman, 28, survived severe sepsis and other complications in 2015

"The emotional constructs our society puts around pregnancy and childbirth make the ideas of severe injury and death taboo. Childbirth is a messy, traumatic experience. ... Many women don't seek care even when they instinctively believe something is wrong because they're supposed to 'be happy.' Awareness and transparency are so important."

-- Leah Soule, 33, survived a hemorrhage in 2015

"Having an incredible support network made the greatest impact with my near-death experience, but my family and friends needed their own support as they coped. My mom didn't leave my side, but she also had a team of friends supporting her so that she could let her guard down and cry when she needed to do so. My husband was at my bedside or with the baby constantly that first week, but he was also suffering from the trauma of everything and was having a really hard time coping and needed to leave the hospital environment. My best friend is an ICU nurse and quickly became the person everyone asked clarifying questions, but she didn't want to be a nurse in that moment but rather someone who was scared for her friend."

-- Susan Lewis

"I wish I had understood how significant the impact was on my husband. Emotionally, the experience was much more difficult and long-lasting for him than for me, and it continued to affect his relationship with both me and our baby for quite a while, at a time when I didn't think it was a thing at all."

-- Elizabeth Venstra, 44, survived HELLP syndrome in 2014

"I would suggest establishing yourself ahead of time with a doula or midwife that can make postpartum visits to your home, which can promote health even if everything goes smoothly. Many communities have those services available if you can't afford them. [A doula] wasn't covered through our insurance, but the social worker at the hospital arranged for someone paid for by [San Diego County] to come and do several checks on me and my son, which was very reassuring to both my husband and me."

-- Miranda Klassen

"If you're given a diagnosis of a life-threatening pregnancy complication, line up a therapist immediately so can start getting the support you need as soon as you give birth. Don't wait until your six-week [postpartum] appointment when they do a depression screen and you realize you're not coping well. You'll have to wait at least another week for the appointment to be made. Why not have that in place? I wish I did."

-- Megan Moody

"Don't assume everyone gets it. Don't assume everyone wants to hear it. My story is scary. Some soon-to-be moms have looked horrified by my story. Some already moms have been scared away by it. Most people are happy to listen, like to be informed. But some do not. Some people are happier thinking it's all going to be ok, not me, I'll be fine. They should at least know, but that's their choice. You can't force people to open their eyes. Be there. Offer help. But don't force it."

-- Carrie Anthony

Other Resources

  • The Leapfrog Group provides performance data on more than 1,800 hospitals and publishes an annual Maternity Care Report. Consumer Reports offers C-section data from more than 1,300 hospitals by ZIP code.
  • The California Maternal Quality Care Collaborative's "toolkits" of protocols to treat life-threatening obstetric complications include infographics, checklists and lengthy backup materials but require (free) registration for access. The Alliance for Innovation on Maternal Health's "bundles" offer similar information in a condensed, easily downloadable form.
  • The Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN)'s Health4Mom site has a "Save Your Life" campaign, including a one-page checklist, to help new mothers recognize post-birth warning signs.
  • Childbirth Connections provides evidence-based information on maternity care. The Preeclampsia Foundation's "Wonder Woman" posts (here and here) put the U.S. maternal mortality numbers in context and offer more strategies for self-advocacy.
  • Postpartum Support International offers many resources for women suffering from pregnancy-related depression, anxiety and mood disorders.
  • Facebook is a gathering place for thousands of women who've experienced life-threatening complications, but many groups are condition-specific and/or closed to non-survivors. One open group worth checking out: The Unexpected Project.
  • Social justice groups are also becoming active around the issue of maternal deaths and near-deaths, with a focus on why African-American women are disproportionately affected. They include the Black Mamas Matter Alliance and Moms Rising.

Correction, August 4, 2017: In an earlier version of this story, a quote was incorrectly attributed to Kristy Kummer-Pred. It has been deleted.

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Wells Fargo Forced Customers To Buy Unwanted And Unnecessary Auto Insurance

Wells Fargo logo Just when it seems that executives at Wells Fargo Bank have seen the light and turned the ethics corner, along comes a news report about another fraudulent program at the bank. The New York Times reported:

"More than 800,000 people who took out car loans from Wells Fargo were charged for auto insurance they did not need, and some of them are still paying for it, according to an internal report prepared for the bank’s executives.

The expense of the unneeded insurance, which covered collision damage, pushed roughly 274,000 Wells Fargo customers into delinquency and resulted in almost 25,000 wrongful vehicle repossessions, according to the 60-page report, which was obtained by The New York Times. Among the Wells Fargo customers hurt by the practice were military service members on active duty."

The internal report, by the consulting firm Oliver Wyman, investigated auto insurance policies sold from January 2012 through July 2016. While this was happening, the bank has been recovering from a scandal where employees opened millions of phony accounts in order to game an incentive system.

Wells Fargo released a statement about how it will help affected with unwanted and unnecessary insurance, and fix its Collateral Protection Insurance (CPI) policies:

"Wells Fargo reviewed policies placed between 2012 and 2017 and identified approximately 570,000 customers who may have been impacted and will receive refunds and other payments as compensation. In total, approximately $64 million of cash remediation will be sent to customers in the coming months, along with $16 million of account adjustments, for a total of approximately $80 million in remediation... in July 2016 Wells Fargo initiated a review of the CPI program and related third-party vendor practices. Based on the initial findings, the company discontinued its CPI program in September 2016... Wells Fargo’s review determined that certain external vendor processes and internal controls were inadequate. As a result, customers may have been charged premiums for CPI even if they were paying for their own vehicle insurance, as required, and in some cases the CPI premiums may have contributed to a default that led to their vehicle’s repossession... Wells Fargo already has been providing CPI-related refunds to some customers and, beginning in August, will send letters and refund checks to customers who are due additional payments. The process is expected to be complete by the end of the year and is as follows:

i) Approximately 490,000 customers had CPI placed for some or all of the time they had adequate vehicle insurance coverage of their own... These customers will receive additional refunds of certain fees and some additional interest. Refunds for this group total approximately $25 million;

ii) In five states that have specific notification and disclosure requirements, approximately 60,000 customers did not receive complete disclosures from our vendor as required prior to CPI placement. In these cases, even if CPI was required, customers will receive a refund including premiums, fees and interest. Refunds for this group total approximately $39 million:

iii) For approximately 20,000 customers, the additional costs of the CPI could have contributed to a default that resulted in the repossession of their vehicle. Those customers will receive additional payments as compensation for the loss of their vehicle. The payment amount will depend on each customer’s situation..."

Do the math. 490,000 customers were overcharged about $25 million, or about $51 per person. 60,000 customers were overcharged $39 million or about $1,950 per person. 34 percent of borrowers (274,000 divided by 800,000) were reportedly pushed into delinquency. Substantial amounts.

Besides reimbursements, the bank said it will work with credit reporting agencies to correct affected borrowers’ credit records. That seems to be the minimum solution. Not only did the bank overcharge some customers, but it also had inadequate controls for both internal processes and external vendors. Which managers were reprimanded, or fired, for those lapses? The bank's statement didn't say. Where were the bank's auditors throughout this mess?

National General Insurance (NGI) underwrote the auto insurance policies for Wells Fargo. A lawsuit by customers named both Wells Fargo and NGI as defendants. And, at least one other law firm is investigating a possible class-action suit.

How does unwanted and unnecessary insurance help customers? Not in any way I can see. Well, it probably helped the bank's profitability for a while.

Reportedly, military service members and their families were among the affected borrowers. And, this latest program isn't the first abuse by the bank of military members and their families. Last fall, the U.S. Justice Department (DOJ) sanctioned the bank for improperly repossessing cars owned by members of the military. The DOJ alleged 413 violations of the Servicemembers Civil Relief Act, and the bank agreed to pay more than $4 million to compensate borrowers affected by seven years of unlawful repossessions.

In June, one U.S. Senator called for the firing of all 12 board members for failing to protect account holders. It seems that unethical executive behavior at the bank will stop only when guilty executives serve jail time; not fines the bank can easily afford.

The whole sordid affair makes one wonder what other programs at the bank remain hidden. What are your opinions? If you received a refund letter and check, please share what you safely can about it below.


Dozens Of Uber Employees Fired Or Investigated For Harassment. Uber And Lyft Drivers Unaware of Safety Recalls

Uber logo Ride-sharing companies are in the news again and probably not for the reasons their management executives would prefer. First, TechCrunch reported on Thursday:

"... at a staff meeting in San Francisco, Uber executives revealed to the company’s 12,000 employees that 20 of their colleagues had been fired and that 57 are still being probed over harassment, discrimination and inappropriate behavior, following a string of accusations that Uber had created a toxic workplace and allowed complaints to go unaddressed for years. Those complaints had pushed Uber into crisis mode earlier this year. But the calamity may be just beginning... Uber fired senior executive Eric Alexander after it was leaked to Recode that Alexander had obtained the medical records of an Uber passenger in India who was raped in 2014 by her driver."

"Recode also reported that Alexander had shared the woman’s file with Kalanick and his senior vice president, Emil Michael, and that the three men suspected the woman of working with Uber’s regional competitor in India, Ola, to hamper its chances of success there. Uber eventually settled a lawsuit brought by the woman against the company..."

News broke in March, 2017 about both the Recode article and the Grayball activity at Uber to thwart local government code inspections. In February, a former Uber employee shared a disturbing story with allegations of sexual harassment.

Lyft logo Second, the investigative team at WBZ-TV, the local CBS afiliate in Boston, reported that many Uber and Lyft drivers are unaware of safety recalls affecting their vehicles. This could make rides in these cars unsafe for passengers:

"Using an app from Carfax, we quickly checked the license plates of 167 Uber and Lyft cars picking up passengers at Logan Airport over a two day period. Twenty-seven of those had open safety recalls or about 16%. Recalls are issued when a manufacturer identifies a mechanical problem that needs to be fixed for safety reasons. A recent example is the millions of cars that were recalled when it was determined the airbags made by Takata could release shrapnel when deployed in a crash."

Both ride-sharing companies treat drivers as independent contractors. WBZ-TV reported:

"Uber told the [WBZ-TV investigative] Team that drivers are contractors and not employees of the company. A spokesperson said they provide resources to drivers and encourage them to check for recalls and to perform routine maintenance. Drivers are also reminded quarterly to check with NHTSA for recall information."

According to the president of the Massachusetts Bar Association Jeffrey Catalano, the responsibility to make sure the car is safe for passengers lies mainly with the driver. But because Uber and Lyft both advertise their commitment to safety on their websites, they too could be held responsible."


Study: Police Officers Talk More Respectfully To White Residents Than Non-White Residents

Researchers analyzed the language recorded by body cameras during police stops, and concluded that police officers talk more respectfully to White residents than non-White residents. The study, published Monday in the Proceedings of the National Academy of Sciences, included 183 hours of body camera footage taken during 981 routine traffic stops in April 2014 by 245 different officers in the Oakland Police Department.

The researchers found:

"Police officers speak significantly less respectfully to black than to white community members in everyday traffic stops, even after controlling for officer race, infraction severity, stop location, and stop outcome. This paper presents a systematic analysis of officer body-worn camera footage, using computational linguistic techniques to automatically measure the respect level that officers display to community members. This work demonstrates that body camera footage can be used as a rich source of data rather than merely archival evidence, and paves the way for developing powerful language-based tools for studying and potentially improving police–community relations. "

The study included random selections of 312 utterances spoken to black residents and 102 utterances spoken to white residents. Next, 10 volunteers rated each interaction without knowing the names, races, or identifying information of the police officers. Then, the researchers used a computer model to analyze the ratings based upon scientific literature about respect.

Why this study is important:

"Despite the rapid proliferation of body-worn cameras, no law enforcement agency has systematically analyzed the massive amounts of footage these cameras produce. Instead, the public and agencies alike tend to focus on the fraction of videos involving high-profile incidents, using footage as evidence of innocence or guilt in individual encounters... Previous research on police–community interactions has relied on citizens’ recollection of past interactions or researcher observation of officer behavior to assess procedural fairness. Although these methods are invaluable, they offer an indirect view of officer behavior and are limited to a small number of interactions...

Key findings from the full report:

"... white community members are 57% more likely to hear an officer say one of the most respectful utterances in our dataset, whereas black community members are 61% more likely to hear an officer say one of the least respectful utterances in our dataset. (Here we define the top 10% of utterances to be most respectful and the bottom 10% to be least respectful.) This work demonstrates the power of body camera footage as an important source of data, not just as evidence, addressing limitations with methodologies that rely on citizens’ recollection of past interactions..."

Perhaps, most importantly (bold emphasis added):

"The racial disparities in officer respect are clear and consistent, yet the causes of these disparities are less clear. It is certainly possible that some of these disparities are prompted by the language and behavior of the community members themselves, particularly as historical tensions in Oakland and preexisting beliefs about the legitimacy of the police may induce fear, anger, or stereotype threat. However, community member speech cannot be the sole cause of these disparities... We observe racial disparities in officer respect even in police utterances from the initial 5% of an interaction, suggesting that officers speak differently to community members of different races even before the driver has had the opportunity to say much at all."

"Regardless of cause, we have found that police officers’ interactions with blacks tend to be more fraught, not only in terms of disproportionate outcomes (as previous work has shown) but also interpersonally, even when no arrest is made and no use of force occurs. These disparities could have adverse downstream effects, as experiences of respect or disrespect in personal interactions with police officers play a central role in community members’ judgments of how procedurally fair the police are as an institution, as well as the community’s willingness to support or cooperate with the police."

The findings indicate training opportunities for law enforcement, and apply only to the Oakland, California police department. Additional studies are needed to draw conclusions about other police departments. CNN interviewed Rob Voigt, the lead author of the study at Stanford University:

"We're also hoping it inspires police departments to consider cooperating with researchers more. And facilitating this kind of analysis of body camera footage will help police departments improve their relationship with the community, and it will give them techniques for better communication... When people feel they're respected by the police, they are more likely to trust the police, they are more likely to cooperate with the police, and so on and so forth. So we have reason to expect that these differences that we find have real-world effects."

I look forward to future studies. What are your opinions?


Attorneys General In Several States Announce Settlement Agreements With Target

Target Bullseye logo The Office of the Attorney General (AG) for the Commonwealth of Massachusetts announced on Wednesday that the state will receive $625,000 as part of the settlement agreement with Target Corporation. The settlement agreement, which includes 47 states plus the District of Colombia, resolves claims by states about the retailer's massive data breach in 2013.

Card issuers had also sued the retailer. Target settled with Visa in August, 2015 to resolve claims in which 110 million consumers' records were stolen, including 40 million credit- and debit-card numbers. Also, debit card PIN numbers were stolen.

The announcement by Massachusetts AG Maura Healey explained:

"The investigation found that the stolen credentials were used to exploit weaknesses in Target’s system, which allowed the attackers to access a customer service database, install malware on the system and then capture data from credit or debit card transactions at Target stores (including stores in Massachusetts) from Nov. 27, 2013 to Dec. 15, 2013. The stolen data included consumers’ full names, telephone numbers, email addresses, mailing addresses, payment card numbers, expiration dates, security codes, and encrypted debit PINs... The breach affected more than 41 million customer payment card accounts and contact information for more than 60 million customers nationwide. In Massachusetts, the breach compromised information from approximately 947,000 customer payment card accounts and other personally-identifying information of about 1.5 million Massachusetts residents."

Terms of the settlement require Target:

"... to develop, implement and maintain a comprehensive information security program and to employ an executive or officer who is responsible for executing the plan. The company is required to hire an independent, qualified third-party to conduct a comprehensive security assessment... to maintain and support software on its network; to maintain appropriate encryption policies, particularly as pertains to cardholder and personal information data; to segment its cardholder data environment from the rest of its computer network; and to undertake steps to control access to its network, including implementing password rotation policies and two-factor authentication for certain accounts."

California will receive $1.4 million from the settlement. New York AG Eric T. Schneiderman said about the settlement agreement:

"New Yorkers need to know that when they shop, their data will be protected... This settlement marks an important win for New Yorkers – bringing over $635,000 into the state, in addition to the free credit monitoring services for those impacted by the data breach, and key security improvements to help protect Target consumers moving forward."

Yes, indeed. Shoppers everywhere need to know their data will be protected.

Besides Massachusetts, New York and California, the other states participating in this settlement include Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and the District of Columbia.

AL.com reported:

"Alabama won't be cashing in on the largest multi-state data breach settlement in history, however. The reason, according to the Alabama Attorney General's Office, is the absence of a state law that requires entities to notify customers whose information could have been exposed in a breach and then take steps to remediate any injuries.

"Alabama is one of the few states in the nation that is not a party to the recent Target settlement because our state does not have data breach notification law," said Mike Lewis, Communications Director for the Office of the Alabama Attorney General."

Connecticut and Illinois led the states' investigation. The participating states have not yet announced how the settlement money will be distributed.

[Editor's Note: a prior version of this blog post did not include the report by AL.com.]


Speech By FCC Chairman. Time For Citizens To Fight To Keep Net Neutrality Protections

Federal communications Commission logo Earlier today, Ajit Pai, the Chairman of the U.S. Federal Communications Commission (FCC), gave a speech titled, "The Future Of Internet Freedom" at the Newseum in Washington, DC. He discussed the history of the Internet, regulation, business investment, innovation, and jobs. He also shared his views on regulation and a desire for the FCC's to pursue a "light touch" regulatory approach:

"First, we are proposing to return the classification of broadband service from a Title II telecommunications service to a Title I information service—that is, light-touch regulation drawn from the Clinton Administration.  As I mentioned earlier, this Title I classification was expressly upheld by the Supreme Court in 2005, and it’s more consistent with the facts and the law.

Second, we are proposing to eliminate the so-called Internet conduct standard. This 2015 rule gives the FCC a roving mandate to micromanage the Internet... The FCC used the Internet conduct standard to launch a wide-ranging investigation of free-data programs. Under these programs, wireless companies offer their customers the ability to stream music, video, and the like free from any data limits. They are very popular among consumers, particularly lower-income Americans... Following the presidential election, we terminated this investigation before the FCC was able to take any formal action. But we shouldn’t leave the Internet conduct standard on the books for a future Commission to make mischief.

And third, we are seeking comment on how we should approach the so-called bright-line rules adopted in 2015. But you won’t just have to take my word about what is in the Notice of Proposed Rulemaking. I will be publicly releasing the entire text of the document tomorrow afternoon..."

This should not be a surprise. We've heard much of this before from Congresswoman Blackburn, the author of the recently passed House legislation to roll back consumers' online privacy protection. Blackburn said the same about FCC reclassification; that it was bad, and that the internet wasn't broken. Well it was broken prior to to 2014, and in several specific ways.

The lack of ISP competition in key markets meant consumers in the United States pay more for broadband and get slower speeds compared to other countries. Rural consumers and low-income areas lacked broadband services. There were numerous complaints by consumers about usage Based Internet Pricing. There were privacy abuses and settlement agreements by ISPs involving technologies such as deep-packet inspection and 'Supercookies' to track customers online, despite consumers' wishes not to be tracked. Many consumers didn't get the broadband speeds ISP promised. Some consumers sued their ISPs, and the New York State Attorney General invited residents to check their broadband speed with this tool. Tim Berners-Lee, the founder of the internet, cited in March three reasons why the Internet is in trouble. His number one reason: consumers had lost control of their personal information. With all of this evidence, how can Pai and Blackburn claim the internet wasn't broken?

There are more examples. Some consumers found that their ISP hijacked their online search results without notice nor consent. An ISP in Kansas admitted in 2008 to secret snooping after pressure from Congress. Given all of this, something had to be done. The FCC stepped up to the plate and acted when it was legally able to; and reclassified broadband after open hearings. Then, the FCC adopted new privacy rules in November, 2016. Proposed rules were circulated prior to adoption. It was done in the open. It made sense.

Meanwhile, the rollback of FCC broadband privacy rules is very unpopular among consumers. Comments by Pai and Blackburn seem to ignore both that and key events (listed above) in broadband history. That is practicing the "revisionist history" Pai said in his speech he disliked. That leaves me questioning whether they can be trusted to develop reasonable solutions that serve the interests of consumers.

With their victory last month to roll back the FCC's online privacy protections, pro-big-telecom advocates claim they are acting in consumers' best interests. What bull. With that rollback, consumers are no longer in control of their information. (The opt-in and other controls were killed.) Plus, we live in a capitalist society where the information that describes us is valuable property. That's why so many companies want to collect it. Consumers should be in control of their online privacy and the information that describes them, not corporate ISPs.

Corporate ISPs' next target is "net neutrality." Pai referred to it in the "bright lines" portion of his speech. For those who don't know or have forgotten, net neutrality is when consumers are in control -- consumers choose where to go online with the broadband they've purchased, and when ISPs must treat all content equally. That means no blocking, no throttling, and no paid prioritization. Net neutrality means consumers stay in control of where they go online.

Pai claimed this was unclear. Again, more bull. The FCC's no blocking, no throttling, and no paid prioritization position was crystal clear.

Without net neutrality, ISPs decide where consumers can go online, which sites you can visit, and which sites you can visit only if you pay more. ISPs would likely group web sites into tiers (e.g., slow vs. fast "lanes"), similar to premium cable-TV channels. Do you want your monthly internet bill as confusing, complicated, and expensive as your cable-TV bill? I don't, and I doubt you do either.

Pai and Blackburn claim that net neutrality (and privacy) kills innovation. I guess that depends how you define "innovation." If you define innovation as the ability of ISPs to carve up the internet to maximize they profits where consumers pay more, then it should be killed. That's not innovation. That's customer segmentation by price and paid prioritization.

In his speech, Pai provided an appealing explanation about how ISPs spent less on infrastructure. He neglected to mention that decreased infrastructure spending was a choice by ISPs. They could have cut expenses elsewhere and continued infrastructure spending, but they didn't. Instead, ISPs chose the path we see: utilize a compliant, sympathetic Republican-led Congress and White House to get what they wanted -- the ability to charge higher broadband prices -- and use slick, misleading language to appear to be consumer friendly.

Take action today to defend net neutrality protections. Fight For The Future The Pai-led FCC isn't consumer friendly. The GOP-led Congress isn't, either. Regardless of how they spin it. Don't be fooled.

Anyone paying attention already knows this. Concerned citizens fought for and won net neutrality in 2014. Sadly, we might fight the net neutrality fight again.

It will be an uphill fight for two reasons. First, Republicans control the White House, House of Representatives, and Senate. Second, the Trump Administration is working simultaneously on rollbacks for several key issues (e.g., health care, immigration, wall along Mexican border, tax reform, environment, education, terrorism, etc.), making it easier to distract opponents with other issues (and with outrageous midnight tweets). Yet, people demonstrated last week at an open FCC meeting. (Video is also available here.) Now is the time for more concerned citizens to rise, speak up, and fight back. Write to your elected officials. Tell your friends, classmates, coworkers, and family members. Use this action form to contact your elected officials. Participate in local marches and protests. Join the Fight For The Future. Support the EFF.

Some elected officials have already committed to defend net neutrality protections:

What about your elected officials? Have they made a commitment to defend net neutrality? Ask them. Don't be silent. Now is not the time to sit on the sideline and wait for others to do the fighting for you.


Uber: President Resigns, Greyball, A Major Lawsuit, Corporate Culture, And Lingering Questions

Uber logo Several executive changes are underway at Uber. The President of Uber's Ridesharing unit, Jeff Jones, resigned after only six months at the company. The Recode site posted a statement by Jones:

"Jones also confirmed the departure with a blistering assessment of the company. "It is now clear, however, that the beliefs and approach to leadership that have guided my career are inconsistent with what I saw and experienced at Uber, and I can no longer continue as president of the ride-sharing business," he said in a statement to Recode."

Prior to joining Uber, Jones had been the Chief Marketing Officer (CMO) at Target stores. Travis Kalanick, the Chief Executive Officer at Uber, disclosed that he met Jones at a Ted conference in Vancouver, British Columbia, Canada.

There have been more executive changes at Uber. The company announced on March 7 its search for a Chief Operating Officer (COO). It announced on March 14 the appointment of Zoubin Ghahramani as its new Chief Scientist based San Francisco. Ghahramani will lead Uber’s AI Labs, our recently created machine learning and artificial intelligence research unit and associated business strategy. Zoubin, a Professor of Information Engineering at the University of Cambridge, joined Uber when it acquired Geometric Intelligence.

In February 2017, CEO Travis Kalanick asked Amit Singhal to resign. Singhal, the company's senior vice president of engineering, had joined Uber a month after 15 years at Google. Reportedly, Singhal was let go for failing to disclose reasons for his departure from Google, including sexual harassment allegations.

Given these movements by executives, one might wonder what is happening at Uber. A brief review of the company's history found controversy accompanying its business practices. Earlier this month, an investigative report by The New York Times described a worldwide program by Uber executives to thwart code enforcement inspections by governments:

"The program, involving a tool called Greyball, uses data collected from the Uber app and other techniques to identify and circumvent officials who were trying to clamp down on the ride-hailing service. Uber used these methods to evade the authorities in cities like Boston, Paris and Las Vegas, and in countries like Australia, China and South Korea.

Greyball was part of a program called VTOS, short for “violation of terms of service,” which Uber created to root out people it thought were using or targeting its service improperly. The program, including Greyball, began as early as 2014 and remains in use, predominantly outside the United States. Greyball was approved by Uber’s legal team."

An example of how the program and Greyball work:

"Uber’s use of Greyball was recorded on video in late 2014, when Erich England, a code enforcement inspector in Portland, Ore., tried to hail an Uber car downtown in a sting operation against the company... officers like Mr. England posed as riders, opening the Uber app to hail a car and watching as miniature vehicles on the screen made their way toward the potential fares. But unknown to Mr. England and other authorities, some of the digital cars they saw in the app did not represent actual vehicles. And the Uber drivers they were able to hail also quickly canceled."

The City of Portland sued Uber in December 2014 and issued a Cease And Desist Order. Uber continued operations in the city, and a pilot program in Portland began in April, 2015. Later in 2015, the City of Portland authorized Uber''s operations. In March 2017, Oregon Live reported a pending investigation:

"An Uber spokesman said Friday that the company has not used the Greyball program in Portland since then. Portland Commissioner Dan Saltzman said Monday that the investigation will focus on whether Uber has used Greyball, or any form of it, to obstruct the city's enforcement of its regulations. The review would examine information the companies have already provided the city, and potentially seeking additional data from them... The investigation also will affect Uber's biggest competitor, Lyft, Saltzman said, though Lyft did not operate in Portland until after its business model was legalized, and there's no indication that it similarly screened regulators... Commissioner Nick Fish earlier called for a broader investigation and said the City Council should seek subpoena powers to determine the extent of Uber's "Greyball" usage..."

This raises questions about other locations Uber may have used its Greyball program. The San Francisco District Attorney's office is investigating, as are government officials in Sydney, Australia. Also this month, the Upstate Transportation Association (UTA), a trade group of taxi companies in New York State, asked government officials to investigate. The Albany Times Union reported:

"In a Tuesday letter to Governor Andrew Cuomo, Assembly Speaker Carl Heastie and Senate Majority Leader John Flanagan, UTA President John Tomassi wrote accused the company of possibly having used the Greyball technology in New York to evade authorities in areas where ride-hailing is not allowed. Uber and companies like it are authorized to operate only in New York City, where they are considered black cars. But UTA’s concerns about Greyball are spurred in part by reported pick-ups in some suburban areas."

A look at Uber's operations in Chicago sheds some light on how the company operates. NBC Channel 5 reported in 2014:

"... news that President Barack Obama's former adviser and campaign strategist David Plouffe has joined the company as senior VP of policy and strategy delivers a strong message to its enemies: Uber means business. How dare you disrupt our disruption? You're going down.

Here in the Land of Lincoln, Plouffe's hiring adds another layer of awkward personal politics to the Great Uber Debate. It's an increasingly tangled web: Plouffe worked in the White House alongside Rahm Emanuel when the Chicago mayor was Chief of Staff. Emanuel, trying to strike a balance between Uber-friendly and cabbie-considerate, recently passed a bill that restricts Uber drivers from picking up passengers at O'Hare, Midway and McCormick Place... Further complicating matters, Emanuel's brother, Hollywood super-agent Ari Emanuel, has invested in Uber..."

That debate also included the Illinois Governor, as politicians try to balance the competing needs of traditional taxi companies, ride-sharing companies, and consumers. The entire situation raises questions about why there aren't Greyball investigations by more cities. Is it due to local political interference?

That isn't all. In 2014, Uber's "God View" tool raised concerns about privacy, the company's tracking of its customers, and a questionable corporate culture. At that time, an Uber executive reportedly suggested that the company hire opposition researchers to dig up dirt about its critics in the news media.

Uber's claims in January 2015 of reduced drunk-driving accidents due to its service seemed dubious after scrutiny. ProPublica explained:

"Uber reported that cities using its ridesharing service have seen a reduction in drunk driving accidents, particularly among young people. But when ProPublica data reporter Ryann Grochowski Jones took a hard look at the numbers, she found the company's claim that it had "likely prevented" 1,800 crashes over the past 2.5 years to be lacking... the first red flag was that Uber didn't include a methodology with its report. A methodology is crucial to show how the statistician did the analysis... Uber eventually sent her a copy of the methodology separately, which showed that drunk-driving accidents involving drivers under 30 dropped in California after Uber's launch. The math itself is fine, Grochowski Jones says, but Uber offers no proof that those under 30 and Uber users are actually the same population.

This seems like one of those famous moments in intro statistics courses where we talk about correlation and causality, ProPublica Editor-in-Chief Steve Engelberg says. Grochowski Jones agrees, showcasing how drowning rates are higher in the summer as are ice cream sales but clearly one doesn't cause the other."

Similar claims by Uber about the benefits of "surge pricing" seemed to wilter under scrutiny. ProPublica reported in October, 2015:

"The company has always said the higher prices actually help passengers by encouraging more drivers to get on the road. But computer scientists from Northeastern University have found that higher prices don’t necessarily result in more drivers. Researchers Le Chen, Alan Mislove and Christo Wilson created 43 new Uber accounts and virtually hailed cars over four weeks from fixed points throughout San Francisco and Manhattan. They found that many drivers actually leave surge areas in anticipation of fewer people ordering rides. "What happens during a surge is, it just kills demand," Wilson told ProPublica."

Another surge-pricing study in 2016 concluded with a positive spin:

"... that consumers can benefit from surge pricing. They find this is the case when a market isn’t fully served by traditional taxis when demand is high. In short, if you can’t find a cab on New Year’s Eve, Daniels’ research says you’re better off with surge pricing... surge pricing allows service to expand during peak demand without creating idleness for drivers during normal demand. This means that more peak demand customers get rides, albeit at a higher price. This also means that the price during normal demand settings drops, allowing more customers service at these normal demand times."

In other words, "can benefit" doesn't ensure that riders will benefit. And "allows service to expand" doesn't ensure that service will expand during peak demand periods. "Surge pricing" does ensure higher prices. A better solution might be surge payments to drivers during peak hours to expand services. Uber will still make more money with more rides during peak periods.

The surge-pricing concept is a reminder of basic economics when prices are raised by suppliers. Demand decreases. A lower price should follow, but the surge-price prevents that. As the prior study highlighted, drivers have learned from this: additional drivers don't enter the market to force down the higher surge-price.

And, there is more. In 2015, the State of California Labor Commission ruled that Uber drivers are employees and not independent contractors, as the company claimed. Concerns about safety and criminal background checks have been raised. Last year, BuzzFeed News analyzed ride data from Uber:

"... the company received five claims of rape and “fewer than” 170 claims of sexual assault directly related to an Uber ride as inbound tickets to its customer service database between December 2012 and August 2015. Uber provided these numbers as a rebuttal to screenshots obtained by BuzzFeed News. The images that were provided by a former Uber customer service representative (CSR) to BuzzFeed News, and subsequently confirmed by multiple other parties, show search queries conducted on Uber’s Zendesk customer support platform from December 2012 through August 2015... In one screenshot, a search query for “sexual assault” returns 6,160 Uber customer support tickets. A search for “rape” returns 5,827 individual tickets."

That news item is interesting since it includes several images of video screens from the company's customer support tool. Uber's response:

"The ride-hail giant repeatedly asserted that the high number of queries from the screenshots is overstated, however Uber declined BuzzFeed News’ request to grant direct access to the data, or view its data analysis procedures. When asked for any additional anonymous data on the five rape complaint tickets it claims to have received between December 2012 and August 2015, Uber declined to provide any information."

Context matters about ride safety and corporate culture. A former Uber employee shared a disturbing story with allegations of sexual harassment:

"I joined Uber as a site reliability engineer (SRE) back in November 2015, and it was a great time to join as an engineer... After the first couple of weeks of training, I chose to join the team that worked on my area of expertise, and this is where things started getting weird. On my first official day rotating on the team, my new manager sent me a string of messages over company chat. He was in an open relationship, he said, and his girlfriend was having an easy time finding new partners but he wasn't. He was trying to stay out of trouble at work, he said, but he couldn't help getting in trouble, because he was looking for women to have sex with... Uber was a pretty good-sized company at that time, and I had pretty standard expectations of how they would handle situations like this. I expected that I would report him to HR, they would handle the situation appropriately, and then life would go on - unfortunately, things played out quite a bit differently. When I reported the situation, I was told by both HR and upper management that even though this was clearly sexual harassment and he was propositioning me, it was this man's first offense, and that they wouldn't feel comfortable giving him anything other than a warning and a stern talking-to... I was then told that I had to make a choice: (i) I could either go and find another team and then never have to interact with this man again, or (ii) I could stay on the team, but I would have to understand that he would most likely give me a poor performance review when review time came around, and there was nothing they could do about that. I remarked that this didn't seem like much of a choice..."

Her story seems very credible. Based upon this and other events, some industry watchers question Uber's value should it seek more investors via an initial public offering (IPO):

"Uber has hired two outside law firms to conduct investigations related to the former employee's claims. One will investigate her claims specifically, the other is conducting a broader investigation into Uber's workplace practices...Taken together, the recent reports paint a picture of a company where sexual harassment is tolerated, laws are seen as inconveniences to be circumvented, and a showcase technology effort might be based on stolen secrets. That's all bad for obvious reasons... What will Uber's valuation look like the next time it has to raise money -- or when it attempts to go public?"

To understand the "might be based on stolen secrets" reference, the San Francisco Examiner newspaper explained on March 20:

"In the past few weeks, Uber’s touted self-driving technology has come under both legal and public scrutiny after Alphabet — Google’s parent company — sued Uber over how it obtained its technology. Alphabet alleges that the technology for Otto, a self-driving truck company acquired by Uber last year, was stolen from Alphabet’s own Waymo self-driving technology... Alphabet alleges Otto founder Anthony Levandowski downloaded proprietary data from Alphabet’s self-driving files. In December 2015, Levandowski download 14,000 design files onto a memory card reader and then wiped all the data from the laptop, according to the lawsuit.

The lawsuit also lays out a timeline where Levandowski and Uber were in cahoots with one another before the download operation. Alphabet alleges the two parties were in communications with each other since the summer of 2015, when Levandowski still worked for Waymo. Levandowski left Waymo in January 2016, started Otto the next month and joined Uber in August as vice president of Uber’s self-driving technology after Otto was purchased by Uber for $700 million... This may become the biggest copyright infringement case brought forth in Silicon Valley since Apple v. Microsoft in 1994, when Apple sued Microsoft over the alleged likeness in the latter’s graphic user interface."

And, just this past Saturday Uber suspended its driverless car program in Arizona after a crash. Reportedly, Uber's driverless car programs in Arizona, Pittsburgh and San Francisco are suspended pending the results of the crash investigation.

No doubt, there will be more news about the lawsuit, safety issues, sexual harassment, Greyball, and investigations by local cities. What are your opinions?