"In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission... We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.”
The statement did not explain "additional safeguards." The iMore blog also reported Apple's statement, while calling the situation a "potential bug." Perhaps, "unverified bug" would have been a more accurate description.
Regardless, the statement by Apple is very interesting statement, and it raises more questions. What exactly are the additional safeguards? How many reports has Apple received? If Apple can't replicate the bug, how effective can an iTunes software update be? What about compensating or helping James Pinkstone and other affected users with lost property?