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How To Get Help And File Complaints About Private Student Loans

Logo for Consumer Financial Protection Bureau To complete college and/or graduate-level study, many consumers took out student loans. According to the Consumer Financial Protection Bureau (CFPB):

"Student loans have now surpassed credit cards as the largest source of unsecured consumer debt... unlike federal student loans, private student loans do not generally have the same borrower protections such as military deferments, discharges upon death, or income-based repayment plans."

More help is available. The CFPB announced that it provides assistance for consumers who are experiencing problems with taking out a private student loan, repaying their private student loan, or managing a student loan that has gone into default and may have been referred to a debt collector:

  • Before applying for loans, students should read the financial aid shopping sheet. Some consumers have already submitted feedback to the CFPB about what they want in this draft disclosure sheet. The CFPB will use this feedback in crafting future disclosure guidelines for lenders.
  • Students who already have loans can use the Student Debt Repayment Assistant interactive, online tool to discover new repayment options.
  • Borrowers who are experiencing difficulties paying loans, managing loans, or loans that have gone into default can now submit complaints at the CFPB website about private student loans. the types of complaints include: payment difficulties, confusing advertising or marketing terms, billing disputes, deferment issues, debt collection problems, and credit reporting issues.

Borrowers can also submit complaints to the CFPB via a toll-free phone number (1-855-411-2372), via fax (1-855-237-2392), and via postal mail (CFPB, P.O. Box 4503, Iowa City, Iowa 52244).

Private student loans are issued by banks, credit unions, schools, and similar lending institutions. If you aren’t sure what kind of loans you have, the CFPB advises students to visit the National Student Loan Database System for Students and select “Financial Aid Review” for a list of all federal loans made to you. Click each individual loan to see who the company is that collects payments from you.

Complaints about federal student loans (e.g., Direct, Stafford, Perkins, etc.) should be submitted to the U.S. Department of Education. The CFPB will automatically forward complaints it receives about federal student loans to the Department of Education.


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It is difficult to say which type of payment card is best for a college student: prepaid, debit or credit. And yes, credit cards are very much still an option that is available to college students, even as the CARD Act placed some restrictions on the marketing and underwriting of credit cards to people under the age of 21. There are certain rules to consider, but at the end it would be a case-by-case decision. And this is a testament to how much prepaid cards have improved. For more:


A student loan is an debts given to a college pupil for continued knowledge and the borrower is expected to start paying off the loan after you finish schooling. These loans come from the Department of Education and this being a government lender, there is no time limit.

thomas elida

Marvelous work pals, I love reading your articles.

Account Deleted

I like all details that you provide in your articles.

Mark Morgan

Based on current legislation, you should be cautious about combining federal with private loans because federal loans carry fixed interest rates that generally are lower than on private loans. Plus, federal loans maintain benefits or protections, such as repayment based on your income, that you would lose if you consolidate.

Lorita Richard

It sure seems like someone is scared that this could be a much more interesting investment vehicle for individuals. It is really sad that securities laws are holding back the smaller investors. I think it goes hand in hand with social media. People are scared of it and don't understand it so they try to avoid it. Since they don't understand it they don't think it should exist. We need to educate people.

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