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Rachel From Cardholder Services: Did You Receive This Robocall?

Earlier this month, I received two mobile phone calls from "Rachel from Cardholder Services." Perhaps, you received a call, too. I recognized it as a robocall and hung up immediately. The Better Business Bureau (BBB) reported in 2012 how the scheme works:

"Con artists use a friendly female voice and generic name to try to get you to pay to reduce your credit card rates, some making as many as 2.6 billion calls per year. According to the Federal Trade Commission, almost 13 million people who got these robocalls were fooled into speaking to an agent in 2010."

The Topeka Capital-Journal in Kansas reported that consumers received robocalls during 2014. Last week, the U.S. Federal Trade Commission (FTC) announced that it will send $700,000 in checks to 16,590 consumers who lost money in the robocall scheme. The refunds are based upon a November 2013 settlement with several companies that performed robocalls.

If you receive one of these robocalls, the BBB advises consumers to:

  • Never provide personal or financial information over the phone. You really don't know who they are.
  • If you are curious, ask the caller to identify their self with an address and phone number you can contact them at. If it is your credit card company, they should already know your credit card number.
  • If it's a scam, file a complaint online with the National Do Not Call Registry, or with the Federal Trade Commission (FTC)

Have you received any of these robocalls? What did you do?


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I've been called by "Rachel" and other similar robocallers. It's a shame people must be falling for them, considering they are still being used.

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