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Samsung Permanently Stops Sales And Recalls All Galaxy Note 7 Phones

Image of Samsung Galaxy Note7 smartphone. Click to view larger version Samsung has stopped sales worldwide of its Galaxy Note7 smartphone. The tech giant announced yesterday:

"Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you."

Owners of Galaxy Note7 phones can either exchange their device for a Galaxy S7 Edge with a refund of the price difference, or get a full refund from the retailer they purchased their phone from. The announcement listed the phone numbers and websites of wireless providers for phone owners to obtain refunds or exchanges.

The New York Times reported:

"Authorities in the U.S. and South Korea are still investigating why even the replacement Note 7 phones that Samsung equipped with a safer battery are catching fire. An official at the South Korean safety agency said the replacement phones may have a defect that is different from the problem with the original Note 7s... Also Tuesday, China's product safety regulator said Samsung will recall all Galaxy Note 7 smartphones sold in mainland China, amounting to around 191,000 units. The General Administration of Quality Supervision, Inspection and Quarantine said it was investigating for defects in the devices.."

Elliot F. Kaye, the Chairman of the U.S. Consumer Product Safety Commission, released a brief statement:

"No one should have to be concerned that their phone will endanger them, their family, or their property. Due to the ongoing safety concerns with Galaxy Note7 phones, it is the right move for Samsung to suspend the sale and exchange all Galaxy Note7s..."

Most Galaxy Note7 owners, about 90 percent, had stuck with the device. Samsung announced on September 27 that 60 percent of all Galaxy Note7 phones sold in the United Stated and Korea had already been exchanged. Given yesterday's recall announcement, it confirms that the replacement devices categorized as "safe' really aren't. And, it seems to be the end of the Galaxy Note7 device.

Recent events remind me of the Ford Edsel and Chevrolet Corvair. What are your opinions?


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